Mathew Smith Email & Phone Number

Seattle, Wa, Us

United States

The Vice President of Account Management is a senior executive responsible for overseeing the account management function within an organization. This role typically focuses on ensuring high-level strategic direction, managing client relationships, leading account teams, and ensuring that the company's products or services meet the needs of customers. The VP of Account Management works closely with other departments like sales, marketing, and product management to drive client satisfaction, retention, and growth.Key Responsibilities:Strategic Leadership: Define and execute the vision and strategy for account management, ensuring alignment with overall business objectives.Client Relationship Management: Develop and nurture relationships with key clients and strategic accounts to enhance customer satisfaction and drive long-term partnerships.Team Leadership & Development: Lead and mentor a team of account managers and directors, ensuring they have the necessary skills, resources, and motivation to succeed.Revenue Growth & Retention: Identify opportunities for upselling, cross-selling, and renewals to grow account revenue while maintaining high levels of customer retention.Collaboration with Other Teams: Work cross-functionally with sales, marketing, product development, and operations to ensure that client needs are met and that the company's offerings evolve according to market demands.Performance Metrics & Reporting: Define KPIs and lead efforts to monitor and report on the performance of the account management team, customer satisfaction, and financial results.Contract Negotiations & Renewals: Oversee or support contract negotiations, renewals, and pricing strategies for large, high-value accounts.Budgeting & Forecasting: Manage the account management department's budget, ensuring that resources are allocated effectively to drive growth.

United States

Seattle, Washington, United States

Focussed on the Multinational Customers for the Global market of Atradius.

Texas, United States

Atradius Dutch State Business offers exporters of capital goods or international construction projects a wide range of insurance and guarantee products when doing business abroad. Through its insurance and guarantee products Atradius can assist you in winning export transactions and increase your financing capacity with your bank.

Seattle, Washington, United States

I was responsible for the servicing of a portfolio of 15 customers with a portfolio premium value of aprox. GBP 200,000. Next to this I was responsible for creating performance reports on a monthly basis, both for internal use and externally for customers. I have created an overview of Atradius’ approach towards all the markets in which they offer credit insurance.My daily tasks consisted of: assisting customers with queries regarding their credit insurance policies and credit limits through phone and email, creating policies, maintaining customer relationships and making weekly and monthly reports.

Ohio, United States

Responsibilities were keeping an overview of all information of the 10 full-time placed employees and making sure that monthly declarations were processed.Mainly administrative tasks that varied from creating and updating an overview of all information of placed employees, organizing bills to arranging office supplies and assisting in daily tasks.

Master Of Business Administration - Mba, Accounting And Business/Management

Bachelor Of Business Administration - Bba, International Business