Lead Link And Production Problem Manager
CurrentSignificantly improved the code release process resulting in a dramatic decrease in escaped defects into production resulting in increased profitability and growth for our client and a decrease in overhead and cost for iQmetrix. Implemented and updated multiple systems and applications throughout organization.• Rearchitected the UAT process which resulted in defect free code releases to Production, which was necessary due to the issues and escalation of client concerns related to previous releases. Redesigning the process also allowed for the team to complete UAT testing weeks before the end of UAT so additional exploratory testing could be done. This allowed me to reduce the number of resources needed from 7 to 2 full time resources, resulting in additional savings for iQmetrix.• Simplified the defect reporting and tracking process by creating templates for Quality Center data request and outlined a standard process to address and track defects. As a result of this new process, we were able to ensure we were able to address issues quickly which significantly reduced the risk of missing SLAs which result in large fines to the company.• Onsite Client Liaison - Working with various onsite Client employees on issue and escalations.