Mathew Conlin Email & Phone Number

Manchester, New Hampshire, United States

• Lead business analyst and project manager for various enterprise-wide and department-specific process improvement projects, including for business planning, client satisfaction surveys, and reporting to the Board of Directors.• Managing development and launch of a centralized, firm-wide library for 100,000+ sales documents, featuring interactive Power BI reporting, workflow automation, and integration with Salesforce.• Helped design, launch, and provide training on a master database of all client services, improving business acumen, data integrity, and sales reporting throughout the firm.

Manchester, New Hampshire, United States

• Led business planning, marketing, pipeline management, and proposal development for 75+ accountants and consultants serving multiple industries.• Wrote 150+ sales proposals. Increased win rate by 29%. Won $3M in new revenue.• Trained, supervised, and developed staff proposal writers.• Served on Learning and Development Committee, Technology Committee, and as Chair of local office’s Community Action Board.

Manchester, New Hampshire, United States

Manchester, New Hampshire, United States

• Helped meet client needs and deadlines by providing administrative and clerical support to multiple industry groups and service teams.• Assembled various client deliverables, including tax returns, financial statements, and related reports/correspondence.• Reviewed, proofread, and edited audit reports for sign-off by engagement managers.• Created and reviewed client engagement letters.• Maintained database for tax return workload.• Created and mailed '1040 Tax Organizers' and maintained related records.• Reviewed and printed billing invoices and mailed to clients.• Processed incoming checks through Digital Express and ProSystem fx.• Printed and bound presentations for client meetings.• Distributed and processed incoming and outgoing mail.• Served as point-of-contact for inbound visitors and callers.

Salem, New Hampshire, United States

• Supported hiring, scheduling, payroll, training, and more for 100+ retail team members.• Conducted 60+ orientations and onboarded 200+ team members.• Achieved 95%+ training completion rate through collaboration with team leaders, weekly training updates, and timely data entry.• Resolved multiple inventory issues and saved ~$1,000 in dead stock.• Digitized weekly attendance and payroll reports for broader, timelier publication.• Created and published store-wide internal announcements.• Implemented and continually improved routines for training, equipment management, attendance, payroll, and interviewing.

Salem, New Hampshire, United States

Salem, New Hampshire, United States

• Managed store opening and exceeded sales projections by 18%.• #1 store in district for customer satisfaction and customer survey completion.• Consistently surpassed goal for Food Safety Audit Score.• Lead a team of 10+ baristas, providing one-on-one training/coaching and data-driven reporting on business goals, best practices, and store performance.

Salem, New Hampshire, United States

• Trained, supervised, and developed a team of 50+ to deliver excellent guest service, drive profitability, and maintain a clean, great-looking store.• Managed all front-end operations, including 14 checkout lanes, four Guest Service registers, a two-kiosk Photo Lab, cart/brand attendants, and a Target Café.

Salem, New Hampshire, United States

• Initially hired as part-time seasonal team member.• Offered permanent position within two months.• Proactively cross-trained in 20 of 22 workcenters.

Manchester, New Hampshire, United States

• Oversaw all after-school tutoring services at Beech Street Elementary School.• Tutored children ages 5-10 in reading comprehension, writing, and mathematics.

Durham, New Hampshire, United States

• Taught weekly writing classes and critiqued student essays.• Researched for and prepared lesson plans.

Durham, New Hampshire, United States

• Coordinated and oversaw all group activities, including routine meetings, educational workshops, and community outreach.• Managed finances with Business Manager and supervised the production and sale of Re-Writes—notebooks made from 100% post-consumer goods—to help fund organizational goals.• Designed, coordinated and hosted various on-campus events including Bio-Friendly Makeover to raise awareness of environmentally friendly hygiene products.• Led group participation in the 2007 National Bioneers Conference at UMass Dartmouth.

Durham, New Hampshire, United States

• Coached incoming freshmen on graduation requirements, first semester course selection, and transitioning to campus life.

Portsmouth, New Hampshire, United States

• Provided clerical, administrative, and marketing support to Founder & Chief Strategist of public relations and marketing agency in designing and executing successful communications strategies and targeted campaigns for high-profile clients.• Drafted, revised, and finalized press releases, fact sheets, media kits, web content, solicitation letters, and media strategies.• Solicited print, radio, and television coverage for various clients.• Sat on planning committees for Strawbery Banke Museum's 50th Anniversary Gala & Live Auction and the NH Seacoast Greenway's Inaugural Celebration.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Peer Advisor for the University Advising and Career Center, Writing Fellow for NUTR 405, Food & Society.

Bachelor Of Arts (B.A.), English Language And Literature, General