Mathew Conlin Email & Phone Number

Manchester, New Hampshire, United States

• Lead business analyst and project manager for various enterprise-wide and department-specific process improvement projects, including for business planning, client satisfaction surveys, and reporting to the Board of.
• Managing development and launch of a centralized, firm-wide library for 100,000+ sales documents, featuring interactive Power BI reporting, workflow automation, and integration with Salesforce.
• Helped design, launch, and provide training on a master database of all client services, improving business acumen, data integrity, and sales reporting throughout the firm.

Manchester, New Hampshire, United States

• Led business planning, marketing, pipeline management, and proposal development for 75+ accountants and consultants serving multiple industries.
• Wrote 150+ sales proposals. Increased win rate by 29%. Won $3M in new revenue.
• Trained, supervised, and developed staff proposal writers.
• Served on Learning and Development Committee, Technology Committee, and as Chair of local office’s Community Action Board.

Manchester, New Hampshire, United States

Manchester, New Hampshire, United States

• Helped meet client needs and deadlines by providing administrative and clerical support to multiple industry groups and service teams.
• Assembled various client deliverables, including tax returns, financial statements, and related reports/correspondence.
• Reviewed, proofread, and edited audit reports for sign-off by engagement managers.
• Created and reviewed client engagement letters.
• Maintained database for tax return workload.
• Created and mailed '1040 Tax Organizers' and maintained related records.

Salem, New Hampshire, United States

• Supported hiring, scheduling, payroll, training, and more for 100+ retail team members.
• Conducted 60+ orientations and onboarded 200+ team members.
• Achieved 95%+ training completion rate through collaboration with team leaders, weekly training updates, and timely data entry.
• Resolved multiple inventory issues and saved ~$1,000 in dead stock.
• Digitized weekly attendance and payroll reports for broader, timelier publication.
• Created and published store-wide internal announcements.

Salem, New Hampshire, United States

Salem, New Hampshire, United States

• Managed store opening and exceeded sales projections by 18%.
• #1 store in district for customer satisfaction and customer survey completion.
• Consistently surpassed goal for Food Safety Audit Score.
• Lead a team of 10+ baristas, providing one-on-one training/coaching and data-driven reporting on business goals, best practices, and store performance.

Salem, New Hampshire, United States

• Trained, supervised, and developed a team of 50+ to deliver excellent guest service, drive profitability, and maintain a clean, great-looking store.
• Managed all front-end operations, including 14 checkout lanes, four Guest Service registers, a two-kiosk Photo Lab, cart/brand attendants, and a Target Café.

Salem, New Hampshire, United States

• Initially hired as part-time seasonal team member.
• Offered permanent position within two months.
• Proactively cross-trained in 20 of 22 workcenters.

Manchester, New Hampshire, United States

• Oversaw all after-school tutoring services at Beech Street Elementary School.
• Tutored children ages 5-10 in reading comprehension, writing, and mathematics.

Durham, New Hampshire, United States

• Taught weekly writing classes and critiqued student essays.
• Researched for and prepared lesson plans.

Durham, New Hampshire, United States

• Coordinated and oversaw all group activities, including routine meetings, educational workshops, and community outreach.
• Managed finances with Business Manager and supervised the production and sale of Re-Writes—notebooks made from 100% post-consumer goods—to help fund organizational goals.
• Designed, coordinated and hosted various on-campus events including Bio-Friendly Makeover to raise awareness of environmentally friendly hygiene products.
• Led group participation in the 2007 National Bioneers Conference at UMass Dartmouth.

Durham, New Hampshire, United States

• Coached incoming freshmen on graduation requirements, first semester course selection, and transitioning to campus life.

Portsmouth, New Hampshire, United States

• Provided clerical, administrative, and marketing support to Founder & Chief Strategist of public relations and marketing agency in designing and executing successful communications strategies and targeted campaigns for.
• Drafted, revised, and finalized press releases, fact sheets, media kits, web content, solicitation letters, and media strategies.
• Solicited print, radio, and television coverage for various clients.
• Sat on planning committees for Strawbery Banke Museum's 50th Anniversary Gala & Live Auction and the NH Seacoast Greenway's Inaugural Celebration.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Peer Advisor for the University Advising and Career Center, Writing Fellow for NUTR 405, Food & Society.

Bachelor Of Arts (B.A.), English Language And Literature, General