Mathew Miller Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Toronto, Canada Area

● Develop basic functional knowledge and documentation of IT systems (SAP ECC, SAP BW, Ariba, Command, LAN/WLAN, Account Management, Endpoints, Printing, Directory Management, Google Apps)● Actively engage on project assignments including defining and leading project tasks and/or work packages● Demonstrate leadership skills in collaboration and knowledge● Act as a resolution escalation point for peers and customers● Maintain, monitor and administer related computing… Show more ● Develop basic functional knowledge and documentation of IT systems (SAP ECC, SAP BW, Ariba, Command, LAN/WLAN, Account Management, Endpoints, Printing, Directory Management, Google Apps)● Actively engage on project assignments including defining and leading project tasks and/or work packages● Demonstrate leadership skills in collaboration and knowledge● Act as a resolution escalation point for peers and customers● Maintain, monitor and administer related computing environments, including directories, systems software, applications software, and management tools● Provide support and assistance for plant process systems including Command, LDMS, PDH, WFMS, and others as required● Participate in evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations● Create technical documentation around new and established processes and procedures● Develop an enhanced understanding of IT processes and policies as defined by the Shared Service Center and how they affect our customers● Participate in training to continue to develop key functional and technical skills and improve business acumen● Lead customer training sessions on IT policies, directives, and processes and act as SME and Champion within the Business● Communicate frequently with Management, working to develop personal skills and abilities● Seek to continuously improve operations● Identify and suggest process and system enhancements● Perform at a level that assists in attaining overall and team-level performance measures and goals● Stay appraised of service centre knowledge and industry best practices● Investigate and test new technologies related to the position● Collaborate with other Shared Service and Global teams to deliver excellence to customers by way of projects or issue resolution● Consistently meet assigned project deadlines in an agile and rapid moving environment Show less

Mississauga, Ontario, Canada

Toronto, Canada Area

Brampton, On

As an IT technician for Loomis, I assist the internal employee's with their computer and printer issues, along with Software and other needs. Currently supporting Canpar Courier at the same time with same and different needs. With learning more in-depth of servers, I have been able to assist in server day to day operations, as well have learned and got a grasp of DHCP, DNS, Active Directory and VMware. Being able to be a self starter and handle day to day operation, I am able to take on… Show more As an IT technician for Loomis, I assist the internal employee's with their computer and printer issues, along with Software and other needs. Currently supporting Canpar Courier at the same time with same and different needs. With learning more in-depth of servers, I have been able to assist in server day to day operations, as well have learned and got a grasp of DHCP, DNS, Active Directory and VMware. Being able to be a self starter and handle day to day operation, I am able to take on projects that require specific skills and knowledge to accomplish the goal of the specific department or company. Being highly organized with dedication to work and attentive to detail, able to prioritize the day and keep the customer satisfied. Show less