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Ivan Mathias Email & Phone Number
Senior Manager Customer Delivery and Service
at
Catholic Healthcare
1 work email found
@wns.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager Customer Delivery and Service
Location
Kellyville, New South Wales, Australia
Company size
Who is Ivan Mathias? Overview
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Quick answer
Ivan Mathias is listed as Senior Manager Customer Delivery and Service at Catholic Healthcare, a company with 1416 employees, based in Kellyville, New South Wales, Australia. AeroLeads shows a work email signal at wns.com and a matched LinkedIn profile for Ivan Mathias.
Ivan Mathias previously worked as Senior Manager Customer Delivery & Service at Catholic Healthcare and Service Delivery Operations Manager at Catholic Healthcare. Ivan Mathias holds Pgcbm, Business Management from Xlri Jamshedpur.
Company email context
Email format at Catholic Healthcare
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{first}.{last}@wns.com
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Profile bio
About Ivan Mathias
I pride myself as a strong customer and people leader with proven track records of building operating environments that revolve around its people and ensures the most optimal outcomes for the customers and the business. In my career, I have had the opportunity to lead outsourced customer operations for fortune 500 financial, telecom and utility clients from the US, UK and Australia. Additionally, over the years I have worked across most or all customer contact channels delivering operational services and generating significant value to clients through use of operational transformation, digital technology and analytics based solutions. Furthermore to my functional skills, I feel I am a leader that leads by example and fosters a culture revolving around respect, honesty, integrity, ownership, collaboration, pro-activeness and high performance. KEY CAPABILITIES •Holistic leadership with key skills across operational delivery, sales support, client relationship management, business financials, operating model and process re-design, digital enablement and empowerment. •Making the complex simple through effective communication and task prioritisation supported by strong proactive governance •Inspirational and inclusive people leadership facilitating an optimal work environment that allows teams to develop and sustain high performance customer experience outcomesKEY ACHIEVEMENTS•Delivered business consulting projects for clients at Groworx to build a next-gen operating model, improve process workflows and drive technology adoption, allowing a flexible and scalable business model that thrives on Customer experience and loyalty•Successfully deployed remote assist, RPA, Webchat for clients at WNS and First source to facilitate technology empowerment and drive improved CX and business efficiency•Deployed value steam mapping initiatives in back office processes to build lean workflows and reduce turnaround times on processes•Delivered higher than average ESAT, CSAT and client satisfaction scores in most engagements resulting in low staff turnover and better and growing relationship with clients
Listed skills include Bpo, Team Management, Service Delivery, Operations Management, and 24 others.
Current workplace
Ivan Mathias's current company
Company context helps verify the profile and gives searchers a useful next step.
Catholic Healthcare
17 roles
Ivan Mathias work experience
A career timeline built from the work history available for this profile.
Senior Manager Customer Delivery & Service
Current
Jul 2023 - Present
Service Delivery Operations Manager
CurrentResponsible for managing the overall service delivery for the home & community business. Role involves managing a team of 50 staff across the the contact centre, rostering & service planning and customer engagement.Leading transformation initiatives involving process and technology improvements to enhance CX and improve business efficiency
Feb 2022 - Present
General Manager Business Services
- Lead and provide strategic direction for the contact centre business
- Build capability and marketing collaterals for the contact centre business to support the organisations go to market strategy
- Work with the sales teams to create winning proposal on prospective deals
- Front end client engagement across contact centre sales, operations and business transformation
- Discuss, plan and map strategy with clients and help create successful delivery plans
- Manage service delivery for all existing client engagements operating from the Philippines
Oct 2020 - Nov 2021
Account Manager (Regional Role) - Anz, Apac, Middle East And Latam
Energy Exemplar (Australia)
- Establish and maintain a professional relationship with existing clients via web technologies and in person
- Proactively assess, clarify and validate customer needs on an ongoing basis
- Identify new business opportunities to up-sell and cross-sell products
- Use Salesforce to manage existing customer information, sales pipeline and provide insights on account management strategy
May 2018 - Nov 2019
General Manager Customer Service And Operations
Wns Global Services(Australia) Pty Ltd
- Managed day to day operations for 3 leading UK based utility clients supervising 1800 direct and indirect reports in areas including voice, chat, email, debt, F&A and back office.
- Deliver value based engagements to existing clients and provide sales support on new deals to grow the business unit
- Lead, motivate and coach team members to deliver best in class customer outcomes
- Collaborate with HR and learning and development teams to improve employee engagement and provide developmental support to team members
- Manage workforce planning requirements to ensure service levels are maintained and the teams are working at optimal utilisation levels
Jan 2014 - Apr 2018
Vice President - Operations
Responsible for providing leadership and managing the day to day operations for a 500 staff program servicing customers across Voice, email, chat and back office
Jul 2013 - Jan 2014
Gm - Operations
Jul 2011 - Jun 2013
Dgm Operations
Jun 2010 - Jun 2011
Head Of Operations
Hutchison 3 Global Services
Responsible for providing leadership and managing the day to day operations for 1000 staff servicing customers across prepaid, post-paid and complaints for 3UK
Feb 2008 - Mar 2010
Avp Operations
Responsible for providing leadership and managing the day to day operations for card operations across customer services and customer-focused sales processes for American Express US customers
Oct 2005 - Jan 2008
Service Delivery Leader
Oct 2004 - Sep 2005
Training Manager
Apr 2003 - May 2004
Group Leader - Operations
Sep 2001 - Mar 2003
Team Leader
Satyam Info Way Limited
Nov 2000 - Sep 2001
Senior Customer Care Executive
Blue Dart Express Ltd
Apr 1998 - Nov 2000
Customer Care Executive
Blue Dart Express
.
Mar 1997 - Mar 1998
Team & coworkers
Colleagues at Catholic Healthcare
Other employees you can reach at catholichealthcare.com.au. View company contacts for 1416 employees →
AB
Agnes Barnard
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
NK
Neha Kulkarni
Colleague at Catholic HealthcareSydney, New South Wales, Australia, Australia
View →
ER
Edith Rogers
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
CT
Chrysanthus Tim
Colleague at Catholic HealthcareCameroon, Cameroon
View →
BR
Bina Rai
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
CK
Catholicb Kerry Ramyan
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
JC
Julie Campbell
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
TL
Theresa Lim. . Ex Co Commerce.
Colleague at Catholic HealthcareGladesville, New South Wales, Australia, Australia
View →
MR
Melissa Ross
Colleague at Catholic HealthcareNew South Wales, Australia, Australia
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VM
Virginia Mitchell
Colleague at Catholic HealthcareSpringwood, New South Wales, Australia, Australia
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Agnes Barnard
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
NK
Neha Kulkarni
Colleague at Catholic HealthcareSydney, New South Wales, Australia, Australia
View →
ER
Edith Rogers
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
CT
Chrysanthus Tim
Colleague at Catholic HealthcareCameroon, Cameroon
View →
BR
Bina Rai
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
CK
Catholicb Kerry Ramyan
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
JC
Julie Campbell
Colleague at Catholic HealthcareGreater Sydney Area, Australia
View →
TL
Theresa Lim. . Ex Co Commerce.
Colleague at Catholic HealthcareGladesville, New South Wales, Australia, Australia
View →
MR
Melissa Ross
Colleague at Catholic HealthcareNew South Wales, Australia, Australia
View →
VM
Virginia Mitchell
Colleague at Catholic HealthcareSpringwood, New South Wales, Australia, Australia
View →
5 education records
Ivan Mathias education
Pgcbm, Business Management
Certificate In Business Analytics From Manipal Prolearn, India
Manipal Prolearn
Certified Financial Planner, Financial Planning And Services
Financial Planning Standard Board
Diploma, Business Management
Bachelor, Commerce
Mumbai University
FAQ
Frequently asked questions about Ivan Mathias
Quick answers generated from the profile data available on this page.
What company does Ivan Mathias work for?
Ivan Mathias works for Catholic Healthcare.
What is Ivan Mathias's role at Catholic Healthcare?
Ivan Mathias is listed as Senior Manager Customer Delivery and Service at Catholic Healthcare.
What is Ivan Mathias's email address?
AeroLeads has found 1 work email signal at @wns.com for Ivan Mathias at Catholic Healthcare.
Where is Ivan Mathias based?
Ivan Mathias is based in Kellyville, New South Wales, Australia while working with Catholic Healthcare.
What companies has Ivan Mathias worked for?
Ivan Mathias has worked for Catholic Healthcare, Groworx, Energy Exemplar (Australia), Wns Global Services(Australia) Pty Ltd, and Firstsource Solutions Limited.
Who are Ivan Mathias's colleagues at Catholic Healthcare?
Ivan Mathias's colleagues at Catholic Healthcare include Agnes Barnard, Neha Kulkarni, Edith Rogers, Chrysanthus Tim, and Bina Rai.
How can I contact Ivan Mathias?
You can use AeroLeads to view verified contact signals for Ivan Mathias at Catholic Healthcare, including work email, phone, and LinkedIn data when available.
What schools did Ivan Mathias attend?
Ivan Mathias holds Pgcbm, Business Management from Xlri Jamshedpur.
What skills is Ivan Mathias known for?
Ivan Mathias is listed with skills including Bpo, Team Management, Service Delivery, Operations Management, Vendor Management, Transition Management, Mis, and Outsourcing.
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