Mathieu Brillon Email & Phone Number
@rona.ca
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Who is Mathieu Brillon? Overview
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Mathieu Brillon is listed as IT management/Member developpement at RONA, a company with 4106 employees, based in Longueuil, Quebec, Canada. AeroLeads shows a work email signal at rona.ca and a matched LinkedIn profile for Mathieu Brillon.
Mathieu Brillon previously worked as Gestionnaire, Services aux utilisateurs TI / Manager, IT Service Desk at Rona and IT Supervisor at Rona. Mathieu Brillon holds Computer Science, Computer Science from Cegep Du Vieux Montreal.
Email format at RONA
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AeroLeads found 1 current-domain work email signal for Mathieu Brillon. Compare company email patterns before reaching out.
About Mathieu Brillon
Highly experienced bilingual professional with over 20 years of experience in IT. In the last 10 years have been working in management. Looking for an exciting new opportunity in management. Father of 2 I’m a dedicated worker that will offer structure and innovation to the team
Listed skills include Team Leadership, Training And Development, Customer Service, Technical Support, and 39 others.
Mathieu Brillon's current company
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Mathieu Brillon work experience
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It Supervisor
CurrentDirectly responsible for 15 agent in a 34 member teamMesure agent performance by reporting on KPI'sCoach agents on a monthly bases to maximise performanceReport monthly team performance with Phone volume, e-mail volume, abandon rate, FCR and othersTrain new members for usage of tools and processesPlan schedules for daily coverage, holidays and vacationsQA.
Senior Consultant
Help create tool for tracking agent incidentsTrack aging incidents among 5 different ticketing tools (ITSM, ITSP, Tivoli, Maximo)Analyse data to find incidents trends and submit recommendations to reduce volume
Team Leader
Client Supported: City of Quebec, Cirque du Soleil, Saputo, CSST, CSPQ (Multi client environnement)Ensure member follow up for schedule, pays and other HR related activities for 30+ membersHandle client relation both on client visits and weekly conference touchpointsBalance employee billing to clients and approval of expenses for trainingProcess weekly.
It Consultant
Government of Canada Handle schedule changes for team members to ensure correct coverage Process Escalations for client issues Participate in client relation meeting on a weekly and monthly basis Coach agents to improve their performance Produce report to track service level Assign or take charge of client projects Train new employees during a 3 weeks.
Microsoft Office Trainer
Technical support with endline user of Office (Word, FrontPage, Power Point).Support by telephone and email using Clarify software.Support the level 1 agents.Trainer for the Office products for new employees.
Technical Consultant
Technical support for Ubisoft players Technical support for Guillemot/Hercules/Thrustmaster products Help R&D department to test new Guillemot/Hercules/Thrustmaster products.RMA agent for end users of North America. Also designed database for RMA.
Colleagues at RONA
Other employees you can reach at rona.ca. View company contacts for 4106 employees →
Jeff Gale
Colleague at RonaPenticton, British Columbia, Canada, Canada
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NP
Neha Prasad
Colleague at RonaGreater Vancouver Metropolitan Area, Canada
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DH
Dave Howlett
Colleague at RonaClandonald, Alberta, Canada, Canada
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DS
David Sewell
Colleague at RonaSouthend-On-Sea, England, United Kingdom, United Kingdom
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KG
Kyle Gower
Colleague at RonaCanada, Canada
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JA
Jean-Guy Audet
Colleague at RonaManicouagan Regional County Municipality, Quebec, Canada, Canada
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TN
Trinh Nguyen
Colleague at RonaCanada, Canada
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SK
Shahbaz Khatri
Colleague at RonaCambridge, Ontario, Canada, Canada
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EK
Emmanuel Kritikos
Colleague at RonaBrossard, Quebec, Canada, Canada
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KD
Kathy Duke
Colleague at RonaGreater Toronto Area, Canada, Canada
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Mathieu Brillon education
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Cegep Du Vieux Montreal
Frequently asked questions about Mathieu Brillon
Quick answers generated from the profile data available on this page.
What company does Mathieu Brillon work for?
Mathieu Brillon works for RONA.
What is Mathieu Brillon's role at RONA?
Mathieu Brillon is listed as IT management/Member developpement at RONA.
What is Mathieu Brillon's email address?
AeroLeads has found 1 work email signal at @rona.ca for Mathieu Brillon at RONA.
Where is Mathieu Brillon based?
Mathieu Brillon is based in Longueuil, Quebec, Canada while working with RONA.
What companies has Mathieu Brillon worked for?
Mathieu Brillon has worked for Rona, Cgi, Microsoft, and Guillemot Corporation.
Who are Mathieu Brillon's colleagues at RONA?
Mathieu Brillon's colleagues at RONA include Jeff Gale, Neha Prasad, Dave Howlett, David Sewell, and Kyle Gower.
How can I contact Mathieu Brillon?
You can use AeroLeads to view verified contact signals for Mathieu Brillon at RONA, including work email, phone, and LinkedIn data when available.
What schools did Mathieu Brillon attend?
Mathieu Brillon holds Computer Science, Computer Science from Cegep Du Vieux Montreal.
What skills is Mathieu Brillon known for?
Mathieu Brillon is listed with skills including Team Leadership, Training And Development, Customer Service, Technical Support, Microsoft Excel, Microsoft Publisher, Microsoft Word, and Powerpoint.
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