Mathieu C. Email & Phone Number

Paris, Île-de-France, France

• In charge of sub market: Paris South - managing 2 properties.
• Support Hospitality Agents by training, coaching andproviding performance feedback with an eye towardsexecution
• Prioritize, delegate, execute, and support day-to-daytasking to ensure world-class guest experience and teamaccountability
• Guide guests through the Sonder experience, ensuringthey have an amazing first impression
• Communicate cross-functionally clearly and… Show more In charge of sub market: Paris South - managing 2 properties.
• Communicate cross-functionally clearly and withcompassion

Paris 08, Île-de-France, France

- Organize the hotel opening - Manage all duty operation.- Insure guest satisfaction and manage issue when needed- In charge of associate training and their growth.- Manage rooms attributions on Marsha as well as guest open balances.- Implement and make sure that Hotel/Marriott procedures are followed within the Front Desk.- Train the team on commercials.

Paris 08, Île-de-France, France

- Organize the opening and create operational procedures - Manage all hotel duties between 8pm to 8am.- Insure front desk late arrivals from Marriott and Starwood procedures.- In charge of end of the days and collect hotel financial key performers.- Team management: train and manage extras, and night audits over nights on duty tasks.- Responsable for.

Région De Paris, France

- In charge of exceptional requests- Manage and host VVIP catering events

Paris Area, France

Promoted to Assistant director of the restaurant after 7 months. - Team management upon director leaves.- Responsible for Bar duties.- Greeting, ensure guests experience and guests loyalty.Head Waiter: - Ensure guest experience - Manage different restaurant area during service - Assist Director in the daily basis - Responsable for bar duties (cocktails.

Région De Paris, France

- In charge of welcoming guests, following up guests experiences, and Check out process.- Manage apartments in term on cleanliness, sur-mesure request and VIP package.- Ensure guests satisfaction on a daily basis and promoting european Sweet Inn agency.- Up sell package to facilitate guests need during their stay.

Paris Area, France

Replacement, during night auditor holiday- Organize the arrivals and check billing process for the departures.- Manage closing of the day.- Proceed to early Check-In and Check-Out process, rooming and update guests informations.- In charge of room service order (over night/ early breakfast).

Paris Area, France

Replacement, during Bellman holidays and ensure their duties- Greeting guests upon Arrival and provide fond farewell upon departure.- Manage luggages and shopping bags deliveries.- Coordination between all departments. - Ensure concierge's desk requests. Replacement, Front Desk Agent and Night Auditor during holidays- Organize the arrivals and check.

Paris Area, France

- Greet guests upon arrival as well as provide a fond farewell upon departure- Rooming Individuals/Corporates/Groups up to there rooms, suites,... - Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail- Promote all hotels outlets, in house facilities as well as other hotel within the group.- Keep at all.

Guangzhou, China

- Operation Management on the daily services (250-400 covers/day, 7 international stations, rev 300K€/month)- Organize and supervise a team of 30 persons (local staff)- Leading all hygien procedure HACCP and ensure the good practice of the corporate standards.- Improve guest satisfaction on daily goals (daily engagement report)- Fosters Team spirit by.

Guangzhou, China

- In Charge of Daily Operation Managment and Lounge global profitability (Rev. 38K€/month)- Manage a team of 12 persons (local staff)- Ensure guest satisfation on revised montly basis (gallup- guest engagement report)- 1st management experience with a chinese team- Increase +8% monthly Revenue (Employee Star Certification of the Month – Feb. 2011)

Guangzhou, China

ROOM SUPERVISORGUEST RELATION- Greeting of all hotel VIP( Empowered Chinese Governors, Mauritius President, Airline crew as of Air France and Japan Airline)- Proceed to Check-in and VIP check-out (Opera software)- Butler Assistance ServiceImplement new VIP procedures, standards and a loyalty campaign.RESTAURANT ASSISTANT MANAGER - Under the restaurant.

Beijing City, China

Official agency in Olympics ticketing Organize weekly planning for all our clients (100+) - Manage Olympics ticketing within Beijing hotels - Coordinate ground handling of all guests between all cultural and Olympics sites

Région De Paris, France

- Winecellar: Storage and distribution Management to hotel departementsCaviste: En charge du stockage et de la distribution des boissons aux différents départements - Report on Space Optimization of the 3 hotel cellars (Management of 10 000 Bottles) Remise de rapport de stage portant sur l’optimisation de l’espace des 3 caves de l’hôtel (10 000 bouteilles)

Higher National Diploma

Brevet De Technicien Supérieur (Bts)