Mathieu C. Email & Phone Number

Paris, Île-De-France, France

In charge of sub market : Paris South - managing 2 properties. • Support Hospitality Agents by training, coaching andproviding performance feedback with an eye towardsexecution• Prioritize, delegate, execute, and support day-to-daytasking to ensure world-class guest experience and teamaccountability• Guide guests through the Sonder experience, ensuringthey have an amazing first impression• Communicate cross-functionally clearly and… Show more In charge of sub market : Paris South - managing 2 properties. • Support Hospitality Agents by training, coaching andproviding performance feedback with an eye towardsexecution• Prioritize, delegate, execute, and support day-to-daytasking to ensure world-class guest experience and teamaccountability• Guide guests through the Sonder experience, ensuringthey have an amazing first impression• Communicate cross-functionally clearly and withcompassion• Own and update standard operating procedures tosupport team execution• Assist in continuous improvement project design andimplementation• Analyze market trends to optimize operations and toproactively address potential guest issues• Work with City Operations Leadership to identify newopportunities to elevate operations for both our guestsand the city team. Show less

Paris 08, Île-De-France, France

- Organize the hotel opening - Manage all duty operation.- Insure guest satisfaction and manage issue when needed- In charge of associate training and their growth.- Manage rooms attributions on Marsha as well as guest open balances.- Implement and make sure that Hotel/Marriott procedures are followed within the Front Desk.- Train the team on commercials, engineering and safety procedures

Paris 08, Île-De-France, France

- Organize the opening and create operational procedures - Manage all hotel duties between 8pm to 8am.- Insure front desk late arrivals from Marriott and Starwood procedures.- In charge of end of the days and collect hotel financial key performers.- Team management : train and manage extras, and night audits over nights on duty tasks.- Responsable for housekeeping and reservation requests as well as In Room Dining.- Prepare daily, the today’s activity for the Front… Show more - Organize the opening and create operational procedures - Manage all hotel duties between 8pm to 8am.- Insure front desk late arrivals from Marriott and Starwood procedures.- In charge of end of the days and collect hotel financial key performers.- Team management : train and manage extras, and night audits over nights on duty tasks.- Responsable for housekeeping and reservation requests as well as In Room Dining.- Prepare daily, the today’s activity for the Front Office. Show less

Région De Paris, France

- In charge of exceptional requests- Manage and host VVIP catering events

Paris Area, France

Promoted to Assistant director of the restaurant after 7 months. - Team management upon director leaves.- Responsible for Bar duties.- Greeting, ensure guests experience and guests loyalty.Head Waiter : - Ensure guest experience - Manage different restaurant area during service - Assist Director in the daily basis - Responsable for bar duties (cocktails, stocks, suppliers order)

Région De Paris , France

- In charge of welcoming guests, following up guests experiences, and Check out process.- Manage apartments in term on cleanliness, sur-mesure request and VIP package.- Ensure guests satisfaction on a daily basis and promoting european Sweet Inn agency.- Up sell package to facilitate guests need during their stay.

Paris Area, France

Replacement, during night auditor holiday- Organize the arrivals and check billing process for the departures.- Manage closing of the day.- Proceed to early Check-In and Check-Out process, rooming and update guests informations.- In charge of room service order (over night/ early breakfast).

Paris Area, France

Replacement, during Bellman holidays and ensure their duties- Greeting guests upon Arrival and provide fond farewell upon departure.- Manage luggages and shopping bags deliveries.- Coordination between all departments. - Ensure concierge's desk requests. Replacement, Front Desk Agent and Night Auditor during holidays- Organize the arrivals and check billing process for the departures of the day.- Manage closing of the day.- In charge of Check-In and… Show more Replacement, during Bellman holidays and ensure their duties- Greeting guests upon Arrival and provide fond farewell upon departure.- Manage luggages and shopping bags deliveries.- Coordination between all departments. - Ensure concierge's desk requests. Replacement, Front Desk Agent and Night Auditor during holidays- Organize the arrivals and check billing process for the departures of the day.- Manage closing of the day.- In charge of Check-In and Check-Out process, rooming and update guests informations.- Coordinate the rooms attribution with Housekeeping service. Show less

Paris Area, France

- Greet guests upon arrival as well as provide a fond farewell upon departure- Rooming Individuals/Corporates/Groups up to there rooms, suites, ... - Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail- Promote all hotels outlets, in house facilities as well as other hotel within the group.- Keep at all time an accurate house bank and guest billing in correct balance (cash out report, Open Balances & Credit limit)-… Show more - Greet guests upon arrival as well as provide a fond farewell upon departure- Rooming Individuals/Corporates/Groups up to there rooms, suites, ... - Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail- Promote all hotels outlets, in house facilities as well as other hotel within the group.- Keep at all time an accurate house bank and guest billing in correct balance (cash out report, Open Balances & Credit limit)- Convert foreign currency exchange into local currency- In charge of all Customers/ Travel Agent billing, upon departure- Assume night receptionist duties (4month/year)- Up to date Arrivals, in house or departures guest informations on the daily basis.- Insure all customers satisfaction with LRA survey to increase guest loyalty Show less

Guangzhou, China

- Operation Management on the daily services (250-400 covers/day, 7 international stations, rev 300K€/month)- Organize and supervise a team of 30 persons (local staff)- Leading all hygien procedure HACCP and ensure the good practice of the corporate standards.- Improve guest satisfaction on daily goals (daily engagement report)- Fosters Team spirit by empowered team leaders- Contribute on a +15% Beverage Growth

Guangzhou, China

- In Charge of Daily Operation Managment and Lounge global profitability (Rev. 38K€/month)- Manage a team of 12 persons (local staff)- Ensure guest satisfation on revised montly basis (gallup- guest engagement report)- 1st management experience with a chinese team- Increase +8% monthly Revenue (Employee Star Certification of the Month – Feb. 2011)

Guangzhou, China

ROOM SUPERVISORGUEST RELATION- Greeting of all hotel VIP( Empowered Chinese Governors, Mauritius President, Airline crew as of Air France and Japan Airline)- Proceed to Check-in and VIP check-out (Opera software)- Butler Assistance ServiceImplement new VIP procedures, standards and a loyalty campaign.RESTAURANT ASSISTANT MANAGER - Under the restaurant manager supervision, Train and supervise the local team on "french étiquette" & procedures of service… Show more ROOM SUPERVISORGUEST RELATION- Greeting of all hotel VIP( Empowered Chinese Governors, Mauritius President, Airline crew as of Air France and Japan Airline)- Proceed to Check-in and VIP check-out (Opera software)- Butler Assistance ServiceImplement new VIP procedures, standards and a loyalty campaign.RESTAURANT ASSISTANT MANAGER - Under the restaurant manager supervision, Train and supervise the local team on "french étiquette" & procedures of service within the 4 hotel’s restaurants and bars. Show less

Beijing City, China

Official agency in Olympics ticketing Organize weekly planning for all our clients (100+) - Manage Olympics ticketing within Beijing hotels - Coordinate ground handling of all guests between all cultural and Olympics sites

Région De Paris, France

- Winecellar : Storage and distribution Management to hotel departementsCaviste : En charge du stockage et de la distribution des boissons aux différents départements - Report on Space Optimization of the 3 hotel cellars (Management of 10 000 Bottles) Remise de rapport de stage portant sur l’optimisation de l’espace des 3 caves de l’hôtel (10 000 bouteilles)

Higher National Diploma

Brevet De Technicien Supérieur (Bts)