Market Responsibilities: Leads operations for the Laotian Market. Serving as a member of the market leadership team and collaborating on developing strategic plans to advance the brand and ensure long-term profitable growth.Portfolio Responsibilities: Building relationships, understanding customer needs and the competitive landscape. Driving long-term market growth by enhancing brand presence.Business Analysis & Problem-Solving: Understanding portfolio-specific growth barriers and mobilizing resources to solve problems. Driving market priorities and ensuring leaders' effective achievement of top priorities.Coaching for Performance & Development: Developing multi-dimensional leaders by improving capabilities and leadership. Generating insights through targeted coaching conversations. Culture & Effective communication: Be a brand ambassador and set an inspirational tone for customers, partners, and business leaders in the market. Act as a role model by leading through the brand’s mission and values.Prioritizing and Planning: Leading the development of the annual operating plan. Ensuring successful execution of market plans and the advancement of priorities. Cross-functional Work: Collaborating with leaders from different departments to achieve the company's goals, fostering innovation, and ensuring comprehensive project execution.

• Management of the financial and accounting teams of 5 outlets• Responsible for financial reports related to budgets, account payables, account receivables, expenses…• Development of corporate policies for all matters related to finance, purchasing, bookkeeping, banking• Strategies development to minimize financial risks• Implementation of financial planning and analysis processes and creation of weekly and monthly reports (cash-flow, P&L, Breakeven point forecast…)Key accomplishment: Successful design and implementation of the ERP system (QBO)

• Direction and supervision of all the Food and Beverage department • Responsible for the recruitment, hiring, training, evaluation and management of the F&B and kitchen personnel• Revenue management, development of market strategy• Creation and implementation of budgets and plans of sales targets, labor costs and profitability.• Responsible for excellence in customer service and culinary experienceKey accomplishment: Significant reduction of food and labor costs. Service to VIPs.

• Manage restaurant and banquet teams, more than 90 employees• Preparation of the annual and monthly budgets for the food and beverage division, cost analysis, employee performance reviews.• Event planning, marketing, and sales• Implementation of health and food safety regulationsKey accomplishment: Reduction of labor costs by 10%. Implementation of kitchens, restaurants and catering SOP’s

• Responsible for the entire store including restaurant, kitchen, bar and souvenir shop• Hiring and training of the new staff and new managers• Maintaining the high quality of standards required by Hard Rock Café International.Key accomplishment: Member of the pre-opening team, trained by hard rock international and implementation of kitchen and restaurant standards. Events and concerts organization. Implementation of a customer satisfaction monitoring program.