Mathieu Mai Email & Phone Number

• Assists Store Director and Store Assistant Director in responsibility of the store• Forecasts/reforecast business, focusing on productivity to meet sales goals• Identifies opportunities to drive traffic into the store through community events• Help in identifying training needs and providing ongoing training opportunities to the team as needed• Assist in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly• Ensures company standards are met for store and associate appearance at all times• Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner• Ensures all pricing, signage, and displays are correct at all times• Responsible for controlling inventory stock levels and reordering as necessary within budget• Enforces all company policies and procedures, including health, safety, and security• Manages and controls shrink• Other duties as directed by upper management• Collaborate with staff to list expected deliveries• Receive shipments and sign paperwork upon receipt• Unload packages from incoming trucks• Inspect contents to ensure they are undamaged• Verify packages according to order and invoices (quantity, quality, price etc.)• Assume responsibility for returning unsatisfactory shipments or receiving replacements• Label deliveries and allocate them to their designated place• Maintain accurate records and assist in inventory control

United States

• Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints; lead by example• Manage and schedule Front End and Customer Service department employees, oversee their training, reward and recognize their performance and delegate their work assignments to be completed most effectively• Work with Store Director on hiring, evaluation, and overall supervision of department personnel• Ensures that all opening and closing procedures are performed• Procedures include but are not limited to: auditing safe; assuring equipment is in good, working order; stocking check stand area with bags, register receipt tape, etc.; setting up individual daily schedules, setting up all audit sheets• Responsible for accurate counting, balancing, and securing of change drawer, safe, assigned cash register, and “pick-ups” & “loans” to cashier’s registers• Control department expenses by improving operations and efficiencies, controlling labor costs, and by reducing losses due to shrinkage and pilferage• Keep updated on special cashier and merchandise needs that arise for holidays, as well as market trends in the Health / Grocery industry• Drive membership sales and other promotions or non-profit donation drives• Inspire the team to meet daily or monthly sales goals• Be an educator and brand expert, speak on the Erewhon mission and standards for excellence• Other related duties as assigned by upper management

Sherman Oaks, Ca

• Maintain good customer service by greeting and helping patients, including schedulingappointments and collecting payments• Communicate with insurance companies to handle billing, processing, claims andinsurance information• Proven ability to multitask under pressure• Keeps office supplies in stock by determining inventory level and scheduling equipmentservice and repairs• Abide by operations standards including policies, procedures and reporting neededchanges• Obtain revenue by recording and updating financial information, recording and collectingpatient charges, controlling credit extended to patients, and filing, collecting andexpediting third-party claims.

Sherman Oaks, Ca

Maintenance• Provide excellent maintenance service.• Perform all duties on the daily and weekly maintenance lists.• Support all teams with cleaning projects.• Perform minor repairs and improvements.• Participate in ordering supplies required for store maintenance.• Help with cleaning emergencies.• Help maintain the store’s landscaping and parking lot.• Immediately report safety hazards and violations.Receiver• Maximize sales potential through effective and proper procedures for receiving all products entering the location, including verifying actual products against packing slips, Confirming product integrity, Checking product temperatures as needed.• Stamp, initial, and code invoices; log invoices in receiving journal; distribute to appropriate teams.• Close purchase orders in the proprietary store purchasing application.• Distribute copies of processed paperwork to Team mailboxes and regional office.• Follow up with vendors regarding accounts payable.• Support product Teams with accounting processes during inventory and financial period close.• Maintain Service Vendor Tracking System and obtains work orders from visiting contractors.• Code and process all store expense invoices.• Ensure accuracy of store expense information in PeopleSoft.• Maintain store accrual logs.• Maintain baler, compactor, and all environmental areas in proper working order; tie bales, call for can pick up, and directs service team to areas requiring attention.• Provide excellent customer service, address the needs of customers in a timely and effective manner, and model suggestive selling techniques.• Maintain or ensure maintenance of accurate department signage and pricing.• Maintain or ensure maintenance of a safe, clean, and well-organized working and shopping environment.• Ensure compliance with all applicable regulatory rules and regulations, Weights and Measures, health and sanitation and adheres to safe work practices.

• Customer service skills translate into a positive move-in experience• Recommend storage solutions and assist customers with their storage needs• Perform cleaning and maintenance of the property• Make customer calls to answer questions about their accounts and collect payments• Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent• Manage, audit, balance cash drawer; prepare and make daily deposits• Sell packing and moving supplies

• Delegated and manage store employees. • Problem-solved daily situations regarding VR technology. • Secured equipment by implementing proper security measures. • Provided a safe and clean environment for customers. • Handled staffing matters, such as interviewing potential employees and providing organized training and development to company standards. • Other tasks and skills used: Cash handling, providing excellent customer service, following procedures for opening and closing.

Los Angeles, California

Greater Los Angeles Area

Chico, California Area

Cupertino, Ca

Chico, California Area

Chico, California Area

Chico, California Area

Cupertino, Ca

Cupertino, Ca

Cupertino

San Francisco Bay Area

Santa Clara

Incomplete, Bachelor Of Arts In Kinesiology, Junior

Activities and Societies: Minor in Health and Wellness, Adapted Physical Activity, and Exercise ScienceIntern at College radio KCSC.

Diploma