⚡️ 🔧 Mathijn Nijsen 🔧⚡️ Email & Phone Number

Noordwijk, Zh, Nl

Amsterdam, Noord-Holland, Nederland

Amsterdam, Noord-Holland, Nederland

Amsterdam, Noord-Holland, Nederland

Rotterdam, Zuid-Holland, Nederland

Ridderkerk

Responsible for (amongst others) managing delivery of payment services to Dutch customers. This included Problem 2 Resolution, Order 2 Cash processes for payment terminals, acquiring, e-commerce and omni-channel solutions.Responsible for launching new products and services via an operational readiness process (part of the overall Go-To-Market process).Services are delivered by the team in the Netherlands, teams from other countries and suppliers.

Woerden

Created a product model based on current and new services in a SaaS model. Managed product and services portfolio.Defined and implemented product definitions. Setup strategic partnerships with international vendors, to complete ASPIDER product offering and enhance customer retention (for several customer groups, B2B, B2C, B2B2B, B2B2C).Co-created an Enterprise Service Bus (ESB) architecture together with the group CIO for faster service enablement and faster innovation implementation.

Woerden And Boston

Responsible for managing delivery for telecom services. This included (amongst others) support (2nd line), Order Management, Billing and IT-Operations. A variety of services were delivered in a SaaS model (like provisioning and transaction reporting).Increase customer satisfaction by streamline communication between the US and EU teams and optimise service delivery.

Woerden, The Netherlands

Aligned technology processes (application development, IT maintenance, security), business processes (order 2 payment, usage 2 payment) and security processes (vulnerability management, access control). Led the setup of an overall responsibility matrix. Led project team with members from different parts of the organization to design, write and improve processes. Designed and implemented a customer onboarding process, which reduced the onboarding time from 6 months to 2 months. Assisted in building a new Operational team in the US and created a responsibility structure between the new organisation in the US and the existing organisation in the EU. Managed a team of 1 FTE.I led a project for an ISAE 3402 Type I implementation, was author of a risk matrix, a control framework and the ISAE report. After a successful audit, achieving Type I compliancy, we achieved Type II compliancy at end 2013.

Woerden, The Netherlands

Responsible for managing delivery for telecom services. A variety of services were delivered in a SaaS model. This included support (1st and 2nd line), Risk&Fraud and Order Management. Also I was responsible for a service management department, managing the operational relationship with large customers.The services were delivered to consumers (B2C) and business (B2B2C) in an outsourced model.Responsible for implementing and manage the following tools:• Ticketing system as a global solution.• Knowledge base as a global solution. Also responsible to maintain and manage the content for ASPIDER Solutions the Netherlands. The tool captured knowledge about workflows and products&services.Responsible for describing the KPI's for two mayor SIM only telecom MVNO's in the Netherlands.

Amsterdam Area, Netherlands

Managed different (operational) relationships with several large customers. This included managing changes, reporting on performance, assisted account management on commercial discussions, vocal point and SME for different operational models.(Co-)writer on Request For Proposals (RFP's) and answers on RFP's. Author of operational amendments for contracts with large business customers.Coached new product managers.

Bachelor, Technical Engineering & Management

This was a 4 year program, consisted of 1 day education on campus per week.

Bachelor, Mechanical Engineering

Education record