⚡️ 🔧 Mathijn Nijsen 🔧⚡️ Email & Phone Number

Noordwijk, ZH, NL

Amsterdam, Noord-Holland, Nederland

Amsterdam, Noord-Holland, Nederland

Amsterdam, Noord-Holland, Nederland

Rotterdam, Zuid-Holland, Nederland

Ridderkerk

Responsible for (amongst others) managing delivery of payment services to Dutch customers. This included Problem 2 Resolution, Order 2 Cash processes for payment terminals, acquiring, e-commerce and omni-channel solutions.Responsible for launching new products and services via an operational readiness process (part of the overall Go-To-Market.

Woerden

Created a product model based on current and new services in a SaaS model. Managed product and services portfolio.Defined and implemented product definitions. Setup strategic partnerships with international vendors, to complete ASPIDER product offering and enhance customer retention (for several customer groups, B2B, B2C, B2B2B, B2B2C).Co-created an.

Woerden And Boston

Responsible for managing delivery for telecom services. This included (amongst others) support (2nd line), Order Management, Billing and IT-Operations. A variety of services were delivered in a SaaS model (like provisioning and transaction reporting).Increase customer satisfaction by streamline communication between the US and EU teams and optimise service.

Woerden, The Netherlands

Aligned technology processes (application development, IT maintenance, security), business processes (order 2 payment, usage 2 payment) and security processes (vulnerability management, access control). Led the setup of an overall responsibility matrix. Led project team with members from different parts of the organization to design, write and improve.

Woerden, The Netherlands

• Responsible for managing delivery for telecom services. A variety of services were delivered in a SaaS model. This included support (1st and 2nd line), Risk&Fraud and Order Management. Also I was responsible for a.
• Ticketing system as a global solution.
• Knowledge base as a global solution. Also responsible to maintain and manage the content for ASPIDER Solutions the Netherlands. The tool captured knowledge about workflows and products&services.Responsible for.

Amsterdam Area, Netherlands

Managed different (operational) relationships with several large customers. This included managing changes, reporting on performance, assisted account management on commercial discussions, vocal point and SME for different operational models.(Co-)writer on Request For Proposals (RFP's) and answers on RFP's. Author of operational amendments for contracts.

Bachelor, Technical Engineering & Management

This was a 4 year program, consisted of 1 day education on campus per week.

Bachelor, Mechanical Engineering

Education record