• RRHH Management ( Hiring / Dismissal)• Coordination and distribution of daily tasks for a team up to 7 people, ensuring to comply with KPIs.• Continued training of team members.• Weekly calls with country offices to decide on best campaigning strategy, upcoming events, new launches, critical issues• Overall direction, coordination and evaluation of Renault project functions, including full accountability for setting up and achieving operational goals, strategic planning, analysis and forecasting.• Responsible for main Operational KPIs (time management, productivity,quality, turnover, availability, internal training, Customer Satisfaction and others) • Developing business plans and strategies, pipelines and preparing comprehensive business reports.• Responsible for introduction and implementation of new technology roadmap to improve user experience and reduce learning spend.• Support to commercial department with quality and productivity reports.

• Responsible for introduction and implementation of internal team learning to automate the processes and improve the team productivity and reduce the operational cost. • Monthly quality control of the team • weekly calls with country offices to decide on best campaigning strategy, upcoming events, new launches, critical issues• Weekly debrief with the project manager to decide to organice the team organisation.

• started as Customer Service Agent for France• Administrative duties related to training management• first Level Customer support handling Inquiries and Complaints, via phone and email.• database update

ecommerce logistic