Mathivanan C Email & Phone Number

Chennai, Tamil Nadu, India

* Managed a team of 7 and performing reconciliation for Multiple accounts.* Specialized in debit/credit card reconciliation, ATM & CDM reconciliation, and loan account reconciliations.* Analyzing internal ledger and external statement reports before uploading into TLM Tool.* Supporting day to day production activities like Manual upload, clearing items stuck in operator intervention, closing missing balances, manual match initiations using TLM platform.* Resolving outstanding breaks and issues in the reconciliation process through efficient way of follow ups and escalation as per SLA.* Analyzing the outstanding trend volume and performing UAT and UVT testing to increase auto match percentage.* Preparing and sharing Financial Transaction report to the respective country before SLA on daily basis.* Preparing and tracking Monthly Balance Sheet (BSS) and financial control substantiation (FCS) reports with 100% accuracy.* Undertook migration activities and initiating with country SPOC on recurring basis to initiate new migration accounts into reconciliation tool (TLM) which is performed manually.* Supporting and performing UAT and UVT testing for the latest version of TLM-3.1 (Transaction Life-cycle Management) and FCAPP (Financial Control Application) before implementing in production environment.

Coimbatore, Tamil Nadu, India

* Lead a team of 6 representatives, achieving a significant increase in team efficiency.* Improved customer satisfaction rates by 99% through strategic initiatives.* Developed and conducted training programs, reducing onboarding time for new hires.* Managed PHS process for US Fidelity & Guaranty Life and Annuity, ensuring SLA compliance with TAT accuracy.* Conducted monthly refresher sessions and provided basic and process training to new associates.* Analyzing the documents to identify the NIGO (Not in Good Order).* Worked on the data quality check, assessment and shared the report to the client.

Bengaluru, Karnataka, India

* Coordinated with customers to fulfil their requirements over chat.* Provided accurate information in response to customer inquiries and handled team members.* Providing valid product information for customers satisfaction.* Maintained 100% SLA on chat queries and appreciated by customer.

Coimbatore, Tamil Nadu, India

* Coordinated with clients to validate data accuracy and conducted quality assessments.* Handled billing system data entry and payment CPT analysis.* Trained new joiners and managed team functions.