Mathu Sritharan Email & Phone Number

- Provides program and client specific information related to Canada Pension Plan and Old Age Security - Provides quality service by adhering to standards and guidelines; Uses fact-finding skills to analyze and provide accurate information to clients for future benefits in regards to estimates and eligibility criteria - Follows government procedures to convey information about status of applications and takes appropriate measures in resolving all issues by corresponding with the processing centre - Utilizes government programs to access client information to deliver program knowledge, interpret and input/modify data on client profiles

Cornwall, Ontario, Canada

- Created superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment - Welcomed and engaged customers visiting the branch and actively prospecting new clients through a combination of financial sales, marketing and outbound call activity with a view to achieving and exceeding branch sales targets - Managed collections activities for all past due financial accounts while maintaining an impeccable level of service Customer Service Representative

Cornwall, Ontario, Canada

- Create an excellent customer experience at every interaction and looked for ways to contribute to the ongoing improvement of the overall branch customer experience - Completed financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner - Projected a professional image by ensuring counters, work stations and surroundings areas are maintained and organized - Demonstrated confidence and knowledge by ensuring transactions are thorough and accurate - Demonstrated respect and knowledge in every customer interaction