Mathula Dlalisa
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Mathula Dlalisa Email & Phone Number

Quality Specialist @ ACT | Improving Customer Experience at Advanced Call Center Technologies, LLC
Location: City Of Johannesburg, Gauteng, South Africa 11 work roles 4 schools
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Role
Quality Specialist @ ACT | Improving Customer Experience
Location
City Of Johannesburg, Gauteng, South Africa
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Who is Mathula Dlalisa? Overview

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Mathula Dlalisa is listed as Quality Specialist @ ACT | Improving Customer Experience at Advanced Call Center Technologies, LLC, a company with 1140 employees, based in City Of Johannesburg, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Mathula Dlalisa.

Mathula Dlalisa previously worked as Quality Specialist at Advanced Call Center Technologies, Llc and Quality Specialist at Merchants. Mathula Dlalisa holds Matriculant, Mathematics, And Accounting Studies, 12 from Orlando West Secondary School.

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Advanced Call Center Technologies, LLC

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Profile bio

About Mathula Dlalisa

As a Quality Specialist at ACT, I monitor and evaluate agent's client interactions against the agreed methodology, and identify areas of strength, development, and process improvements. I have excellent analytical skills and experience in providing exceptional customer satisfaction in busy environments.I have a diploma in Sound Engineering from Damelin, and two certificates in Class of Business in Long-Term and Short-Term Insurance from Affinity Business School and Faisit. I have also worked as a Sales Representative, a Lead Administrator, and an Inbound Customer Service Representative in various insurance companies, where I met or exceeded quality and productivity goals, handled strong objections, and offered quotations. I am flexible regarding working hours, keen to expand my skills and knowledge, and prepared to work in a variety of roles as required. I am a Seventh Day Adventist who values integrity, honesty, and teamwork. I am currently looking for an opportunity to gain more work experience and advance my career.

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Mathula Dlalisa's current company

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Advanced Call Center Technologies, LLC
Advanced Call Center Technologies, Llc
Quality Specialist @ ACT | Improving Customer Experience
berwyn, pennsylvania, united states
Website
Employees
1140
AeroLeads page
11 roles

Mathula Dlalisa work experience

A career timeline built from the work history available for this profile.

Quality Specialist

City Of Johannesburg, Gauteng, South Africa

> Monitored compliance with relevant safety laws and established quality standards, identifying, correcting deviations & detractor analysis and coaching thereof.> Identify process improvements and highlight to management & followed up on report outcomes and product enhancements.> Facilitate Performance improvement and calibration sessions after.

Jan 2023 - Aug 2024

Inbound Customer Service Representative

City Of Johannesburg, Gauteng, South Africa

> Meets or exceeds quality and productivity goals assigned by management.> Escalates customer issues appropriately and correctly. > Demonstrates timely, accurate and professional customer service.> Proactively communicates system and process issues, and customer feedback trends to management.> Exceeds customer expectations by going above and beyond.

Aug 2022 - Dec 2022

Lead Administrator

1 Telesure LANE 219

α Ensure excellent customer experience through effective embodiment of the given script to strategically drive numbers and meet target.α Dial prospective and existing customers of the TIH group of companies to offer a short-term insurance quotation with all of the TIH group of companies, while handling strong objections in a considerable and in-alarming.

Jun 2021 - Sep 2021

Sales Representative

Florida, Rooderport

* Establish, develop and maintain business relationships with prospective clients telephonically to generate new business for the company's products and or services. By providing correct, truthful and transparent information. * Coordinate sales effort with management. Plan and organize personal sales strategy in order to successfully sell the product or.

Feb 2020 - Mar 2021

Leadership Program

Parktown, Johannesburg

Attended 4 weeks Course at ITC [Hercules, Pretoria West] about assessing car damages and how to safely repair and/or remove the damage.Did a 6 weeks practical at Jock’s Autobody & Dent Removers. Repaired all kinds of damages from tiny to almost written Offs. Stripped and Assembled and Surface preparations.Did a 2 weeks assessment back at ITC for final.

Feb 2019 - Nov 2019

Customer Service Specialist (Cinema Prestige)

Cresta Mall, Northcliff, Johannesburg

Provide an entertaining and relaxed mood for my respective customers. To ensure that customers experience had no complications but a happy and memorable experience to share with family.

Apr 2018 - Jan 2019

Sales Agent

Gauteng, South Africa

Upsell company products and services to clients. Handle client inquiries, complaints and advise on company products.Responsible for introducing new clients to the company products and services.Handling Costumer complains, or any other query clients had conflict with. Sales Management.

Jun 2017 - Mar 2018

Sound Technician

Orlando West Sevent-Day Adventist Church

Orlando West, Soweto.

* Installed and provided maintenance for audio routers, recording equipment and digital audio systems to manage sound quality and effects. * Responsible for operating a 32-channel analogue mixing desk.

Jan 2014 - May 2017

Store Associate

New Junction Mall, Johannesburg

* Created attractive displays for merchandise to enhance sales.* Responsible for helping customers in taking better item[s] of clothing and in any other enquiry they had. Also looking after my clothing department and keeping it neat and eye catching

Sep 2016 - Jan 2017

Waiter

Thrive Café

Villakazi Street, Orlando West, Soweto.

Give customers a feel of home away from home. Create a convenient environment for my regular clients.Served customers and helped to create a convivial atmosphere.Took and served food orders, providing information to customers and helping them with their selection.

Jun 2014 - Jan 2015
Team & coworkers

Colleagues at Advanced Call Center Technologies, LLC

Other employees you can reach at acttoday.com. View company contacts for 1140 employees →

4 education records

Mathula Dlalisa education

Matriculant, Mathematics, And Accounting Studies, 12

Orlando West Secondary School

Activities and Societies: Sports, Debate, Chess, Drama, and Recreational activities.

Diploma, Sound Engineering

Couldn't complete cause of funds.

Certificate, Class Of Business Long-Term Insurance

Affinity Business School

Activities and Societies: Long term insurance is insurance that covers life-changing events in life, such as death, retirement and.

Certificate, Class Of Business ( Personal Lines ) Short-Term Insurance

Faisit

Activities and Societies: Short-term Insurance Personal Lines is a class of business with subclasses that include: Accident and health.

FAQ

Frequently asked questions about Mathula Dlalisa

Quick answers generated from the profile data available on this page.

What company does Mathula Dlalisa work for?

Mathula Dlalisa works for Advanced Call Center Technologies, LLC.

What is Mathula Dlalisa's role at Advanced Call Center Technologies, LLC?

Mathula Dlalisa is listed as Quality Specialist @ ACT | Improving Customer Experience at Advanced Call Center Technologies, LLC.

Where is Mathula Dlalisa based?

Mathula Dlalisa is based in City Of Johannesburg, Gauteng, South Africa while working with Advanced Call Center Technologies, LLC.

What companies has Mathula Dlalisa worked for?

Mathula Dlalisa has worked for Advanced Call Center Technologies, Llc, Merchants, Telesure Investment Holdings (Tih), Affinity Health Rsa, and Hollard Insurance.

Who are Mathula Dlalisa's colleagues at Advanced Call Center Technologies, LLC?

Mathula Dlalisa's colleagues at Advanced Call Center Technologies, LLC include Sophia Appel, Alexander Bair, Tim Shaffer, Jasmin Gonzalez, and Alec Woodard.

How can I contact Mathula Dlalisa?

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What schools did Mathula Dlalisa attend?

Mathula Dlalisa holds Matriculant, Mathematics, And Accounting Studies, 12 from Orlando West Secondary School.

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