Mathuri Devi Raman Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Managing a chess academy with 100 students to produce excellent results in chess. Ensure quality service is provided to students, coaches and parents.Responsibilities :• Manage financial and administration activities to achieve financial goals. • Develop business plan, timeline and budget to perform financial projects. • Monitor and manage expenditures within allotted budget. • Develop and maintain standard financial and administrative procedures. • Respond to customer queries/issues in a timely manner. • Work closely with General Manager in preparation of business plan and operational budget. • Review all invoices and make the relevant payments in a timely manner. • Review accounting discrepancies and recommend corrective actions. • Assist in implementing standard accounting policies. • Ensure the preparation and maintenance of all financial records. • Supervise preparation of all monthly and annual finance reports in a timely fashion. • Supervise and manage payroll processing and tax filing activities. • Provide training and guidance to finance and admin teams as needed. • Develop overall goals for the finance and administration departments. • Identify and resolve financial and administrative issues.

Manage and lead a team of 15 staffs to produce excellent results. Ensure quality service provided. Provide training for improvement. Take escalation and complex calls and resolve it efficiently. Prepare reports for monthly management meeting. Conduct weekly staff review, daily side by side and quality monitoringInvolve in many new projects such as Call Back Team, Amex Stars, Cross Sell, etc. Gives coaching, training and side by side motivation.Responsibilities: • Plan and strategize to ensure smooth customer service operations • Develop and motivate employees to deliver world-class customer service • Drive service improvements and standards to achieve excellent customer experience • Leverage technology for greater efficiency and customer satisfaction • Responsible for developing, training, and enforcing customer service policies and procedures to ensure consistent customer service and satisfaction. • Responsible to motivate, and set measurable expectations for the team • Additional responsibilities include troubleshooting and resolving non-routine customer complaints and resolving major problems with orders, delivery dates or service issues. • Responsible and able to handle stressful situations such as heavy varying workloads, customer dissatisfaction, and order accuracy goals set forth by management • Responsible to coordinate and prioritize business unit leaders as needed to service the customer and increase profitability • Order management and customer facing supply chain logistics process improvements