Matias Ramos Email & Phone Number

Munro

Lavalle 1877, Buenos Aires

Joined the company as a tier 3 Backbone engineer supporting the line of products designed for Multimedia Contact Centers for customers located worldwide and became a SME (Subject Matter Expert) for Interaction Center turning into a point of contact for the rest of the team when complex issues need resolution.Received advanced training on the Avaya.

In charge of support tasks for the DataWarehouse team.Load processes audits for different databases. These loads consist on extracts from several Avaya, Symposium and Cisco telephony switches. Data movement control. The tasks incluyes automated load processes and data aggregation, schedules administration, audits, etc.Monitor and failure research on the.

Leader of the Reporting y Analytics team for the GOS (Global Outbound Services) Team.Led the upgrade of the predictive dialer from Aspect and the implementation of Cisco’s IPCC solution. Creation, development, implementation and maintenance of personalized reports for production metrics analytics at agent and campaign levels on Oracle and Avaya CMS.

Technical support for Motorola's cell phones for the US market.Customer care, cell phones' functions, capabilities and warranties.

The main task of the job was to be the local and national media contact to advertise the upcoming events organized by the Secretariat of Culture. These events included four national and International exhibitions and contests on different topics and also the Secretariat's Annual Exhibit which gathers around 40.000 people every year. Other events throughout.

Build and repair of informatic equipmentSoftware and hardware update and repair (PC, printers, scanners, etc).Wiring, startup configuration and maintenance of different Networks.Help Desk for business' customers.In charge of Business' stock and cash

Education record

Social Communications, Communication And Media Studies