Senior It Project Manager
CurrentManage software implementation projects for global clients.Responsible to lead virtual teams with a wide range of clients sizing, industries and projects complexity.To this end, my goal is to lead by giving focus, inspiring, and supporting associates to deliver world class Software by challenging/improving their way of working and engaging them to provide insightful expertise and solutions to our clients. I am the main point of contact of multinational clients.Managing client/satisfaction to improve their loyalty and ensure their retention; Managing team expectation/satisfaction to improve their performance; drive business transformation to improve efficiency and operational margins in a fast growing scenario.Responsibilities:- To develop, produce and manage a master implementation schedule to ensure timely achievements of all deliverables using Agile Frameworks - To produce project status, reports satisfaction surveys and KPI’s on service to conduct conference calls with the Client on a regular basis in order to ensure the relationship.- To coordinate and act as an escalation point for all involved parties during the length of the implementation