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Dynamic Revenue Operations Director with 15+ years in the SaaS industry, skilled in propelling enterprise solutions through strategic leadership and innovative AI technologies. At Colossyan, I lead Revenue Operations, Customer Success and Customer support driving key initiatives that significantly reduce video production costs for enterprise clients. My approach blends analytical rigor with a passion for transformative growth, evidenced by my key role in expanding a startup to a successful exit and driving Synthesia revenue team to achieve +$20M ARR.My Journey:Beginning with co-founding a SaaS startup and progressing through diverse leadership roles, I have a proven track record in strategic planning, business analysis, and cross-functional team leadership. My comprehensive experience covers not only sales and marketing but also customer success and support, making me a holistic Revenue Operations leader.Key Achievements:- Engineered the rapid growth and eventual successful exit of Support Hero, expanding the customer base to over 1000 globally.- Established and scaled the RevOps function at Synthesia and Colossyan, leading to a significant revenue milestone of +$20M ARR.- Co-organized major global SaaS conferences, fostering a substantial network and promoting cutting-edge industry trends.
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Head Of Revenue OperationsZebra BiUnited Kingdom -
Director Of Revenue Operations And Customer SuccessColossyan Sep 2023 - PresentNew York, Ny , UsAs the Director of Revenue Operations at a leading AI-driven video synthesis company, I am instrumental in shaping strategic initiatives that optimize revenue growth and enhance operational efficiency across the company. My role encompasses a broad range of responsibilities, from high-level strategy to detailed execution:Strategic Leadership and Execution: Spearheaded comprehensive revenue forecasting and go-to-market planning. Led the strategic planning and execution for sales and marketing, aligning them with overarching business goals to tap into new market opportunities and drive sustainable growth.Sales and Marketing Optimization: Revamped the sales funnel to enhance lead acquisition and conversion rates, significantly increasing our ability to meet and exceed revenue targets. Collaborated with marketing to synchronize go-to-market activities, ensuring a cohesive approach to market penetration and customer engagement.Customer Success Enhancement: Implemented innovative strategies for customer activation and expansion, resulting in improved customer lifecycle management and increased upsell opportunities. These initiatives directly contributed to better revenue outcomes by enhancing customer satisfaction and retention.Operational Efficiency and Reporting: Streamlined metrics and enhanced financial reporting processes for the revenue operations, sales, customer success, and support teams. This led to more accurate forecasting, budget management, and resource allocation, enabling more informed decision-making and improved operational agility.Financial Reporting and Analysis: Oversaw the development and implementation of a robust financial reporting system that delivers detailed insights into business performance, supporting strategic decisions and improving overall financial health. -
MamberRevops Co-Op Feb 2023 - PresentSeattle, Washington, Us -
PartnerDragondays Jan 2023 - PresentAt DragonDays Summit, we ignite the fire of entrepreneurship and innovation, bringing together startups, deep tech enthusiasts, and diverse communities. Once a year, this festival becomes a crucible for untamed potential, bold ideas, and groundbreaking technologies. It's where thought leaders, innovators, and creators converge to share insights, inspire each other, and forge connections that transcend boundaries. DragonDays is more than a festival; it's a beacon for those dedicated to shaping the future. Join us to fuel your passion, meet like-minded pioneers, and celebrate the art of creation. Welcome to where the future begins. -
Growth And Revenue OperationsSynthesia Oct 2021 - Sep 2023London, England, GbSynthesia develops AI-driven synthesis technology to empower companies to create realistic videos as easy as writing an email. Trusted by Accenture, Nike, BBC, Google, Amazon and more.Day-to-day duties: - Setting up RevOps role at Synthesia (1st RevOps employee) including commercial operations, revenue operations and helping them understand the customer lifecycle within a subscription-based business.- Working with management on strategic planning to define growth goals and revenue objectives- Consistently analysing business performance and delivering actionable recommendations to the commercial teams (SDR, Account Executives, Customer Success and Support)- Assisting team members with day-to-day requirements such as reporting, improvements and addressing issues and errors- Ensuring that commercial processes are followed and data collected accurately across the commercial operation.- Identifying bottlenecks and suggesting ways to improve and optimise existing processes and technologies.- Supporting deployment of new processes and tools (HubSpot, Intercom, ZoomInfo, Chilipiper, Salesforce,…) by delivering training and ongoing support to team members.- Ensuring continuous alignment of data across each part of the RevOps tech stack.- Working with the RevOps team to deliver against the roadmap and create a solid operational base- Creating reports on key metrics to determine the company’s progress in meeting its goals- Identifying new business opportunities that align with the company’s strategic goals- Developing strategies to increase customer retention by identifying customer needs- Working with a variety of RevOps-related technologies, including marketing automation, reporting tools, outreach tools -
Regional Director Emea For Saastock LocalSaastock Sep 2020 - Aug 2023London, GbSaaStock is Europe's largest event for SaaS businesses. At SaaStock Local we produce quarterly, highly focussed events that deliver the SaaStock experience on a local scale. My role as Ljubljana City Leader is to build and connect the ecosystem in Slovenia. Including the overall production of each event and the management of a talented team. -
FounderLibrebeat Sep 2019 - Oct 2021Librebeat allows you to control your data on the web by making online privacy rights simple and accessible. -
Co-FounderSupport Hero Sep 2016 - Jun 2019Cincinnati, Ohio, UsSupport Hero provides an advanced knowledge base system for Saas apps. Get fewer support tickets. Create happier customers and provide more efficient self help resources to your users. -
Head Of GrowthPovio Labs Nov 2014 - Jan 2017San Francisco, UsPovio Labs (YC W14) | We help companies like Flexport build and launch software. -
Head Of GrowthCodeable Oct 2015 - Dec 2016Klampenborg, Copenhagen, DkCodeable is the #1 online outsourcing service for WordPress. With 265 handpicked and pre-screened WordPress experts, we got over 49,000 projects since the beginning of 2013. Duties and skills: - SEO- Email marketing - PPC advertising- Social media marketing - Affiliate programs - Referral marketing - Business Development - Sales - Offline marketing activities - Community building- Customer development -
FounderGreener Project Jan 2014 - Jun 2015Greener motivates people to save energy and changing how people think about energy efficienty in their homes. User immediately notices how energy usage compares to that of others in their community so they can have insight what should be done and get better understand their energy use. Duties and Skills:- Leading core team and several partners, institutes and university especially with technology experts;- Developing, implementing and managing various business/sales models (from B2C, to B2B);- Taking and negotiating with Slovenian and French investors;- Business and development planning;- Web marketing;- Introducing startup thinking to older companies; -
Marketing Communications And Digital MarketingBosio Oct 2013 - Jul 2014Duties&Skills:- Creating strategic content for web and other marketing collateral;- Search Engine Optimization (SEO); - Pay-per-Click (PPC) Advertising;- Social Media Marketing;- Internet Marketing and Website Development;- Web analytics and Conversion rate optimization;
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Team Lead ManagerMaksimiljan Group Oct 2012 - Aug 2013Maksimilijan group grown from small business in 2003 with one employee into an international group, which covers the areas of finance, real estate investments, tourism, catering, postal services and internet commerce.Duties&
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Project Manager At Wellneo InternationalStudio Moderna Feb 2012 - Sep 2012Cadempino, Ticino, ChWith more than 5000 employees, Studio Moderna is a leading multi-channel e-commerce and direct to consumer platform in Central & Eastern Europe, with a vertically-integrated network reaching more than 400 millions consumer across 21 countries. Wellneo is latest retail brand, specializing in health, body and life. The Wellneo lifestyle philosophy centers around the promotion of a holistic approach to health, offering products for customers lead a healthy lifestyle. Duties/Skills:-Developing new concepts; -Preparing business and marketing plans;-Independent negotiation;-Planning and developing new program for satisfied customers; -Mentioning students;Professional attributes -Good Communication skills when dealing with clients;-Creative and innovative;-A team player with an enthusiastic attitude;
Matic Užmah Skills
Matic Užmah Education Details
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Iedc - Bled School Of Management -
Faculty Of Civil Engineering, Universitiy Of MariborInterdisciplinary Studies -
Universidade Da Beira InteriorDepartment Of Civil Engineering And Architecture
Frequently Asked Questions about Matic Užmah
What company does Matic Užmah work for?
Matic Užmah works for Zebra Bi
What is Matic Užmah's role at the current company?
Matic Užmah's current role is Head of Revenue Operations.
What is Matic Užmah's email address?
Matic Užmah's email address is ma****@****esia.io
What schools did Matic Užmah attend?
Matic Užmah attended Iedc - Bled School Of Management, Faculty Of Civil Engineering, Universitiy Of Maribor, Universidade Da Beira Interior.
What are some of Matic Užmah's interests?
Matic Užmah has interest in Social Services, Education, Science And Technology, Arts And Culture, Health.
What skills is Matic Užmah known for?
Matic Užmah has skills like Leadership, Direct Marketing, Early Stage Companies, Social Media, Online Lead Generation, Public Speaking, Hubspot, Online Marketing, Business Process Outsourcing, Retail, Sales, User Experience.
Who are Matic Užmah's colleagues?
Matic Užmah's colleagues are Tilen Barbarič, Aleš Kos, Tine Ozimič, Neza Jeranko, Urša Zrimšek, Klemen Lokar, Spela Pirnat.
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