Experienced IT Technician with a Bachelor's degree in Informatics and a solid background in network and system administration. My expertise includes managing workstations and users in Active Directory, configuring Cisco equipment (switches and Meraki Access Points) and utilizing monitoring tools like Zabbix and Alert Logic for proactive threat detection.I have also had experience in deploying and managing virtual environments using Oracle VM VirtualBox and Hyper-V, optimizing resource utilization and system scalability. Further more, I orchestrate data protection strategies and manage backup jobs with Veeam and AOMEI Backupper to safeguard critical data.Providing round-the-clock technical support and resolving IT issues promptly has been a key part of my role, utilizing platforms like Jira to manage support tickets. I excel in creating detailed technical documentation and collaborating with cross-functional teams to maintain high standards of IT service delivery.