Led the Support Services department at a mid-sized MSP, handling HR, Finance, IT, Admin, and Procurement. Acted as a strategic partner on the Executive Leadership Steering and Culture Committees.

Worked closely with the Service Delivery team of a regional MSP to manage all aspects of client service, tech response, and work output. Developed and implemented optimized service workflows to drastically improve metrics relating to service requests, client-tech communication, and overall client satisfaction.

Provided administrative support to the Vice President of Internal Audit and Assistant General Counsel (and respective departments) at the corporate headquarters of a global manufacturing company.

In collaboration with the Clinic Manager, oversaw daily operations of high-volume nonprofit health clinic including patient care and experience, budgetary & productivity goals, team development, RQM and DoH compliance, office management, and safety & facilities maintenance.

Managed daily operations of FKSPCA Animal Shelter and Monroe County Animal Control Program, including program development, staff supervision, office management, events support, and animal control field work.