Customer Sales Support Associate
Current-Provide first-line phone to patients and medical providers using home sleep tests.-Perform patient registration.-Perform data entry for patient sleep test orders.-Maintaining accurate documentation of all customer communications, such as orders, calls, notifications, inquiries, complaints, requests, returns, and other relevant information.- Collaboration with the sales team to deliver and continually improve upon service. Includes Assessing customer needs and guiding solutions.-Working closely with other departments within the sales team to foster a culture that reflects Snap's values and mission. - Working with remote desktop client Guacamole to securely perform essential work functions such as patient registration, emails, and fielding phone calls using Ringcentral.-Troubleshooting patient issues pertaining to the sleep recorder testing kit.- Relaying complex customer inquiries to the appropriate department such as the benefits department and billing department.- Attending zoom meetings weekly.
