- Initiated MACC reporting for enterprise customers, enhancing data accuracy for SLT and CEO meetings; led transition to Power BI.- Led a project applying ETL principles to automate pipeline hygiene reports with Power Query, VBA, and Power Automate, achieving a 20% boost in pipeline hygiene.- Trained staff on data modeling, DAX, Python, Copilot, and GitHub version control, enhancing the team's technical capabilities and promoting best practices in software development and data analysis.- Engineered comprehensive Power BI dashboard to analyze pipeline close rates, integrating CRM data and employing advanced analytics, resulting in a 45% increase in close rates.- Utilized Python with forecasting models (Prophet, ARIMA, Moving Average) to refine customer consumption predictions, achieving a 42% increase in forecasting accuracy and enhancing stakeholder satisfaction.- A/B testing for marketing strategies across social media platforms, optimizing content and engagement tactics, resulted in a 15% increase in sales conversion rates.- Developed customer tracker reports using data modeling, reducing customer backlogs by 90% and optimizing engineer resource allocation.- Led scrum meetings to streamline pipeline analysis for strategic customers, implementing automation and process optimizations to enhance sales pipeline efficiency and strategic focus.

- Optimized code for performance and scalability, aligning with system requirements.- Actively participated & lead project meetings, aligning objectives for successful project delivery.- Gained extensive knowledge in Java, JSP, HTML, Struts, Spring frameworks, JBoss Application Servers, and MySQL/Oracle SQL.- Enhanced functionality and user experience by resolving bugs in an internal web application.- Applied SOLID and TDD principles for high-quality, maintainable code development.- Learned about new data structures like XML, JSON, YAML, and applied them into projects. - Utilized APIs, developing a foundational understanding of RESTful services and Kafka for event streaming.

- Conducted thorough data assessments to ensure accuracy and integrity within accounting systems, applying meticulous attention to detail and critical thinking.- Applied advanced accounting knowledge to identify and rectify discrepancies, successfully recovering and accurately allocating over £3 million, preventing potential losses for customers and HMRC.- Led digitization initiatives in corporate finance, employing innovative software solutions to enhance fraud detection and investigation efforts, significantly safeguarding the organization's financial integrity.- Achieved a 90% reduction in backlog within two weeks through strategic process optimization and effective problem-solving.- Spearheaded the development of software programs contributing to an 80% decrease in paper waste, demonstrating strong commitment to operational efficiency and environmental sustainability.- Delivered comprehensive training on finance, tax processes, and data analytics methodologies to over 20 members across various departments, showcasing exceptional communication and mentoring skills.- Developed and maintained VBA software for enhanced automation, streamlining analysis processes and demonstrating proficient programming and automation skills.- Fostered collaborative relationships with Corporate Treasury and Corporate Finance departments, leveraging data analytics expertise to support strategic decision-making and demonstrating effective stakeholder management.

- Spearheaded the sustainability operations team, achieving a 25% increase in customer satisfaction and a 30% improvement in team productivity by instilling a high-performance, customer-centric culture through targeted training and guidance.- Instituted a data-informed operational cadence within the sustainability operations sphere, enhancing productivity by 40% and streamlining processes for more efficient and eco-friendly outcomes.- Successfully implemented a comprehensive recycling initiative, achieving zero paper waste company-wide and reducing overall waste by 50%, showcasing a strong commitment to sustainable and environmentally responsible business practices.- Engaged with suppliers to negotiate and secure orders, ensuring the inventory is 100% sustainably sourced and consistently aligned with the company's green objectives, while maintaining optimal stock levels and reducing supply chain costs by 20%.- Developed and executed region-specific customer service strategies within the sustainability framework, addressing diverse needs and preferences across various geographic areas, leading to a 35% increase in customer retention in targeted regions.

• Setting up operating systems and resolving network problems• Answered customer questions about product availability and shipment times.• Delivered prompt service to prioritize customer needs.• Assisting in the electronics department for the repair and test of electronic devices, computer parts and assembling computers