Matt Abrams Email & Phone Number

Brooklyn, Ny

Greater New York City Area

Greater New York City Area

- Worked with non-profits, hospitals, and other key stakeholders to form and advocate on behalf of legislation that affects social services in the state of New York- Contributed to the planning and execution of outreach and networking events centered around issues important to seniors and other vulnerable populations - Assisted staff and constituents on a variety of issues such as housing, benefits, transportation, reproductive health and other subjects

Greater New York City Area

- Coordinated with aging clients, their families, law enforcement, DA's office, and other agencies to investigate claims of elder abuse - Counseled clients using strength-based practice during house visits and over the phone. - Assessed claims of abuse and client's capacity to make decisions. Referred cases to APS or other agencies as needed.

Volunteer Position. Represent low income and/or disabled elderly clients who are having issues dealing with bureaucracies, government, social service, companies, and other entities. Working on their behalf and in many cases having to be persistent to find optimal solutions to multifaceted problems. Work in coordination with social workers, doctors and other support.

Oregon City

- Made monthly house or facility visits, coordinated appointments, pay bills/balance checkbooks, applications for services, and other related duties- Worked with health care providers, facility workers, and other social workers to coordinate care - Worked with clients to maintain the maximum amount of independence while also making sure they were cared for - Maintained a caseload of over 50 clients. Documented all client interactions.

- Ensured the company is in compliance with state and federal regulations. Working with other departments to ensure products and services offered comply with the law- Assisting in the changes mandated by the Affordable Care Act. Advising on escalated appeals, customer service issues, or other potential legal issues. - Assisted members with issues related to their medical care and billing, claims processing and benefit breakdowns. - Familiarity with Medicare and Medicaid. Working with members and doctors' offices to provide correct information regarding claims and benefits.

Portland, Oregon Area

In high volume call center/customer service environment, manage call and order queues to ensure that orders are completed within service levels and customers are helped in a timely manner. Answer employee questions, handle escalated calls/issues, and to enforce department policies. Assist supervisors with special projects including assisting with training and quality assurance.

Master Of Social Work - Msw, Social Work

Ba, Political Science

Activities and Societies: College DemocratsB.A. in Political Science.