Leading the Northeast Customer Engineering (Sales Engineering) team responsible for Enterprise Google Cloud Customers & Strategic ISVs in the Northeast.

Customer/Sales Engineer serving Enterprise Accounts in New England.

• Helped to design and present demos of the MapLarge platform to Fortune 100 companies• Wrote customer documentation to help onboard new clients• Supported acquisition of new customers by giving demos and presentations at trade shows

• Worked with various Citrix teams acting as an overlay to transfer product knowledge• Provided product demos and POC help for Enterprise level accounts• Responsible for helping onboard EMEA territory for AppLayering by offering comprehensive presentations and training.• Created architecture designs with Citrix Consulting for Enterprise customers such as Partners Healthcare, Cigna, Kroeger, and Enterprise Holdings

• Responsible for Enterprise level accounts of 5,000 employees and higher.• Designed Unidesk infrastructure for customers such as Toyota Motor Sales, Honda Manufacturing, and BioGen Idec, National Australia Bank• Co-Authored How Unidesk Works white paper• Co-Authored a 1000 Seat Hyper-V/Unidesk Reference Architecture• Co-Authored a Unidesk/Azure Remote App Solution Brief• Helped to investigate and deploy the Unidesk solution on both Microsoft Azure and Amazon Web Services• Year over year provided demos and services to customers bringing in over $1.5 million in revenue for the company.• Worked with our senior architect to design and code a C# based utility that hooked into our WSDL allowing the export of Unidesk Layers from one environment to another. Allowing enablement of larger customers with disparate datacenters. • Helped to migrate several Unidesk customers from a Unidesk/VMWare environment to a Unidesk/Hyper-V environment.• Wrote several technical blogs about deploying various software suites in the Unidesk solution

• Worked with Account Executive in ANZ as a dedicated team to build the territory from zero business to 25 customers worth 500,000 dollars.• Provided in-depth demos for customers and partners, leveraging five plus year background of product design to offer product architecture and design help.• Helped to design product integration documentation surrounding connection brokers such as Xen Desktop and VMWare Horizon View.• Wrote several HTA based utilities to help configure the integration of the Unidesk Solution with third party product offerings.• As the Architect at Headquarters it was my responsibility to take product features and request from the field and communicate them back to Product Management. This representation of the customer voice allowed for better prioritization of new features.• Provided phone based and on-site training for existing customers. This helped to detail best practices for configuring, deploying, and administering the Unidesk product.• Using previous knowledge of the Unidesk Solution helped to provide online and remote help while installing the product in both test labs and production environments.

• Product Owner of a SCRUM team. Helped to identify stories and features that were on the product backlog for a given team. Took product concepts from the CTO and worked with the engineering team to foster customer deliverable stories.• Aided in the product release cycle by providing all written communication from Product Management, including FAQs, Website text, and our GA Letter.• Conducted interviews with potential customers in POC helping to define product requirements and drive new features to the product backlog.• Founded Customer Engineering Webinar Series. Enabled direct contact between the engineering team and our existing customer base. These webinars acted as a technical preview of releases that were set to ship.• QA Scrum Team Lead. Sole Test Engineer on the SCRUM team. Fully responsible for all test plan and test case development for critical features.• Scrum Master of a SCRUM team. Was part of initial SCRUM roll-out. Worked to define the agile framework for teams.• Performed product demos for Customers. This allowed for a different insight on how the product was being used. This information helped drive customer based testing. Demos were both over the phone and live at trade shows and site visits.• Designed 90 Day automated customer simulation to age our testing environments over a short period of time.• Wrote and maintained Python based automation of the Web Services of our product.• Helped to design Python based framework for Web Services automation.

• Took over the day-to-day managing of a small group of 5 QA engineers. • Helped with managing releases and managing our bug tracking system.• Engaged with Product Management and the VP of Engineering to work out detailed testing plans to streamline the product release.

• Took over automated product testing using our released API. Wrote and maintained Python/Jython based scripts that ran nightly as a regression test to the API in our product.• Wrote a PHP/HTML based tool for our hardware compatibility testers to allow them to enter results online to have them published into a readable document place on our external testing website.

• Moved away from hardware configuration work on the lab to more of a focus on software testing. Spearheaded an initiative to create OS installation tests on Virtual Guests. These automated python tests were run nightly to find bugs. Automated the installation of 12 different guest OS distributions on virtual servers 10 times each as part of our nightly regression run.• Started the first real Hardware Compatibility List. Was responsible for creating test plans and performing certification testing sheets on various hardware platforms in the lab. Tested on 8 different storage platforms, and 15 different server models. • Wrote PHP/SQL based queries to interface with our in house automated testing framework and display nightly regression testing results at a glance.