Matt Baker Email and Phone Number
IT leader and skilled engineer with over 10 years of IT management experience including Director of IT, over 25 years of server and network experience, including more than 15 years of network design and engineering, and over 10 years of virtualization, cloud, and security experience. Proficient with multiple virtualization platforms including VMWare and Proxmox. Adept at network monitoring with Nagios, Zabbix, and SNMP, and skilled with Python, PowerShell, and Perl scripting. Driven to apply ITIL/ITSM methodologies for effective request and incident management. Strong IT leader, capable of managing multiple projects and teams simultaneously while maintaining expert-level technical skills. Extremely flexible and driven with a large skillset in multiple IT and DevOps technology stacks, including many open source technologies.- Highly adaptable information technology leader capable of making decisive IT strategies that accelerate corporate growth and development; champion for solutions and infrastructure design/deployments that meet business, budget, security, and scalability requirements.- Executive technology advisor experienced at working with company leadership and key stakeholders. Accomplished with communicating with employees at all levels of the organization and buildinghigh-performance teams.- Needs-focused, forward-looking engineer skilled in closing gaps between requirements and technology with optimal, cost-controlled, security-minded application and infrastructure designs. Skilled at delivering “right-sized” solutions that allow the business to perform at optimal efficiency.Management expertise:-Vendor Management-Staff Leadership & Education-Business Development & Growth-Technology R&D-Strategic Planning & Roadmaps-Security Best Practices-Disaster Recovery Planning-Network/Systems Monitoring-Compliance and Audit Leadership-Budget preparation and planningRecent projects:Development and deployment of a new ITIL based asset and request system built on open source technologies for little to no capital expenditure, including data normalization and import of over 10 years of request data from legacy system.- Proof of concept to full deployment in less than 90 days- Over 400% increase in proper requests and problem reportingConfiguration and rollout of an open-source remote monitoring and control system, to replace a legacy, closed-source solution, addressing multiple security and usability issues- Reduction in vulnerabilities over legacy system by 40-60%- Issue assistance and resolution times decreased by over 50%
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Information Technology ManagerMemorial Community Hospital & Health System Mar 2024 - PresentBlair, Nebraska, United States• Lead and mentor a dynamic IT team of four, fostering collaboration and professional development within a non-profit healthcare environment.• Manage and execute technical initiatives, ensuring alignment with organizational goals while driving critical projects to completion.• Identify and mitigate technical debt, implementing best practices for long-term efficiency, security, and system stability.• Design and deploy innovative IT solutions by integrating vendor partnerships, cloud services, on-premise infrastructure, and open-source technologies that reduce costs and enhance flexibility.• Leverage open-source solutions to create customized, cost-effective applications that align with the unique needs of a non-profit organization, enabling greater resource allocation to patient care.• Conduct hands-on troubleshooting and system administration, ensuring seamless end-user support and maintaining optimal system performance. -
Director Of Security And InfrastructureGreat Plains Communications Oct 2020 - Feb 2024Blair, Nebraska, United States• Directed deployment and refinement of ITIL/ITSM ticketing systems for comprehensive incident, problem, and change management.• Developed and enforced robust change management, BYOD, and mobile device security policies.• Led the strategic enhancement and deployment of Crowdstrike Falcon for endpoint security and vulnerability management.• Spearheaded policy and compliance initiatives, overseeing security management practices and coordinating annual penetration testing.• Managed a staggered rollout of company-wide multifactor authentication, completed within six months.• Contributed to the development and rollout of KnowBe4 for phishing tests and security awareness training.• Focused on team development, addressing staffing challenges post-acquisition, and strengthening the organization’s security posture. -
Director Of ItLti Technology Solutions Nov 2019 - Oct 2020Omaha, Nebraska, United States• Managed a newly formed IT team, consisting of Systems Engineers, Administrators, Help Desk Engineers, and Technicians, ensuring high performance and effective collaboration.• Began the migration to a new ITIL/ITSM ticketing, change, and asset management system, focusing on improving service efficiency and transparency.• Reorganized and optimized the IT department’s operational expenditures (OpEx), uncovering and correcting mismanagement in IT budgeting processes.• Developed detailed financial reports on IT expenditures, working closely with the finance department to align IT spending with overall company objectives.• Created cost-saving initiatives by renegotiating vendor contracts, consolidating services, and leveraging cloud infrastructure, resulting in significant reductions in IT OpEx. -
Director Of ItRadio Engineering Industries Jan 2019 - Nov 2019Omaha, Nebraska, United States• Led the restructuring and growth of the IT department, focusing on inventory management and IT operations following ITIL/ITSM principles.• Directed the build-out of infrastructure to support new business initiatives, including the rapid expansion of a new Sales and Marketing office within 60 days.• Managed Azure infrastructure to support internal systems and key projects related to surveillance and fleet management for school districts.• Developed IT policies and conducted training sessions on malware and security best practices, improving organizational security awareness.• Participated as a member of a cross-functional team to modernize employee relations and IT communication standards. -
Director Of Technical ServicesVirtual It Omaha Aug 2018 - Oct 2018Omaha, Nebraska, United States• Led the immediate reorganization of the technical services team, implementing new processes and procedures to improve service delivery and operational efficiency.• Functioned as lead engineer, technical director, and member of the executive management team, providing strategic guidance across the organization.• Managed a diverse team of local and remote engineers, overseeing both service desk operations and field service calls to ensure high-quality support.• Managed escalated client issues, working closely with senior engineers and clients to resolve complex technical problems efficiently. -
Director Of Systems And InfrastructureCastiarx Feb 2007 - Aug 2018Omaha, Nebraska, United States(formerly Pharmaceutical Technologies, Inc)• Led the creation of a new IT subdivision, hiring and training a team of helpdesk technicians, administrators, and systems engineers.• Implemented 24x7 on-call procedures, improving incident response and operational continuity.• Developed and enforced IT policies for system support and compliance within company standards.• Directed IT projects, including system upgrades, patch management, and vendor relations to resolve technical issues.• Optimized network performance, managed IT asset inventory, and ensured documentation for system configurations and processes.• Managed the company’s IT infrastructure, including server maintenance, network optimization, and security protocols, ensuring reliability and performance.• Spearheaded the development of guidelines for incident response, facilitating incident management meetings for post-incident assessments.• Collaborated with vendors and cross-functional teams to support company growth and project initiatives. -
Network AdministratorThe Maids International Nov 2005 - Feb 2007Omaha, Nebraska, United States• Managed and maintained the company's network infrastructure, including routers, switches, and firewalls, ensuring reliable connectivity and performance.• Provided network engineering support, including configuration and troubleshooting of LAN/WAN environments to meet business requirements.• Administered server infrastructure, handling routine backups, patch management, and system monitoring to ensure optimal uptime and security.• Implemented and supported VPNs and remote access solutions for employees and franchise members, ensuring secure connections.• Developed automation scripts to streamline network tasks and improve operational efficiency across IT services.• Created and maintained system documentation, including network diagrams, server configurations, and troubleshooting guides to standardize operations. -
Helpdesk Supervisor/Lead EngineerEframe, Llc Jan 2004 - Nov 2005Omaha, Nebraska, United States• Supervised a diverse helpdesk team consisting of technicians and engineers of varying skill levels, ensuring smooth daily operations and technical support delivery.• Directed and supported onsite technicians remotely, troubleshooting and resolving complex issues for clients in real-time.• Managed client relationships by ensuring timely and effective resolution of IT issues and service requests, leading to high customer satisfaction.• Provided proactive network monitoring and infrastructure maintenance to prevent downtime and optimize system performance for clients.• Assisted in onboarding new clients, including infrastructure setup, network configurations, and integration of systems into eFrame's managed services platform.• Administered and maintained client servers, ensuring regular updates, patch management, and optimal performance to support business-critical operations. -
Senior Technical Support EngineerGateway 1997 - 2003North Sioux City, South Dakota, United States• Provided advanced technical support to Gateway customers via phone, troubleshooting hardware, software, and network-related issues.• Led new product introduction training sessions for the entire technical support floor, ensuring smooth product rollouts and consistent knowledge transfer.• Worked in the technical support engineering lab to identify and resolve complex root-cause issues that were escalated from lower-level support.• Assisted in the creation and refinement of troubleshooting scripts and procedures to improve the overall efficiency of support operations.• Mentored junior technical support representatives, offering guidance on complex cases and best practices for customer interaction.• Handled escalations from Tier 1 and Tier 2 support, resolving high-priority and time-sensitive customer issues efficiently.
Matt Baker Education Details
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Management Information Systems -
Computer Engineering -
Mainframe Computer Programming
Frequently Asked Questions about Matt Baker
What company does Matt Baker work for?
Matt Baker works for Memorial Community Hospital & Health System
What is Matt Baker's role at the current company?
Matt Baker's current role is Director of IT | Technology Leader | Versatile Engineer | Security Focused | Strategic Thinker | Innovative Problem Solver | Let's Connect!.
What schools did Matt Baker attend?
Matt Baker attended Western Iowa Tech Community College, Iowa State University, Western Iowa Tech Community College.
Who are Matt Baker's colleagues?
Matt Baker's colleagues are Eric Schulkey, Donna Wilson, Katelyn Keller, Connie Korth, Kelsey Maas, Chris Consolo, Josie Becker.
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