- Effectively handled initial account setup and onboarding, while developing and overseeing automated roster setup of digital curriculum for 200+ client partners and daily data syncs safeguarding smooth operations.- Readily collaborated with K-12 administrations to ensure proper rostering and access to platforms via company site, SSO (single sign-on), and third-party apps to empower educators to unlock student potential and accelerate learning growth.- Worked closely with development and IT teams to create project plans for complex requests to secure meeting milestones.

Performed clerical duties such as daily cash-ups; audited orders; assisted customers with purchases; answered customer phone calls and other administrative duties.

- Proficiently managed 200+ weekly video platform inquiries meeting customer requirements.- Partnered with senior digital team to plan, design, implement and evaluate two new product offerings to verify the success of objectives & roadmap features.- Identified new opportunities, tools, and services creating a product strategy to win the market and delight customers.- Researched, documented, and implemented a new knowledge base across various web properties, enabling customers to self-serve and greatly reduce support costs.

- Oversaw day-to-day operations of the Client Support Services team, increasing efficient and precise delivery.- Developed and maintained support processes and tracking systems, which improved accuracy and overall customer satisfaction.- Prepared documentation of processes, procedures, and technical / end-user manuals to ensure compliance with corporate standards.- Worked with clients to develop cross-organization workflows and procedures to improve efficiency/effectiveness of support and delivery ops.

Managed online store, oversaw order fulfillment, inventory, and relationships with manufacturing/distribution partners; spent four months living in India where I led international recruitment, hiring, and training of support staff in the Bangalore office; responded to and troubleshot Livestream producers' phone calls, emails/support requests; developed and implemented the Livestream user guide & help center; influenced the product development roadmap based on producer feedback; worked closely with in-house developers, designers, producers, sales staff and co-founders; recommended and put in place processes to improve support.

Assisted in running of day to day operations of ESPN3 live streaming platform, which serves approximately 3,500 events per year on ESPN3.com and ESPN3 on Xbox LIVE; Worked with ESPN personnel on event scheduling and setup in the MLB content management system. worked closely with ESPN Master Control personnel, MLB editors, loggers and network operations staff during events for successful delivery of content to the viewing public; was part of staff to successfully execute and deliver serving 7.4 million viewers during the 2010 World Cup.

Served as the primary contact for A/V productions for NCAA championships, the BIG EAST and BIG TEN conferences; general oversight of client services for online operations for more than 130 partner conference and school athletic sites; advised and trained clients on use of online video technology and recommended new broadcast equipment; worked in concert with customer service, marketing and ad sales to create a best-in-class platform.

Oversaw the video platform for Villanova University athletics which hosts more than 200 live Internet broadcasts per year; improved the production workflow by implementing a new mobile video production system resulting in higher quality offerings; hired and trained staff and talent; produced live games and video features and ensured the successful execution of all live events streamed on Villanova.com.

Performed clerical duties such as accounting and database management; ensured the safety of the building and its residents; supervised the entire facility during the evenings including security and medical emergencies.

Processed insurance claims in short term disability department