Matt Baxter Email & Phone Number

Hampstead, Nc, Us

Software AG webMethods acquired by IBM.

Successfully managed a diverse set of enterprise accounts totalling over $8 million ARR by building and maintaining strong, trusted relationships with key stakeholders, including executives, IT leaders, and end-users. Supported strategic digital modernization projects migrating from on-premises environments to multi-tenant, cloud-native, SaaS solutions in both AWS & Azure. Provide guidance and best practices on API management, integration, and B2B areas. Acted as the voice of the customer, internally advocating for their needs and requirements to product development, support, and sales teams. Owned the end-to-end customer lifecycle, from discovery, onboarding and implementation, ongoing support, renewal, and expansion opportunities. Leverage Salesforce & Gainsight to provide clear, concise updates.

Charlotte, North Carolina, United States

Responsible for managing $1.35 million in ARR with 0 net churn. Led implementation of iQueue for Infusion Centers product at customer sites, interfacing with various EHRs including Epic, Cerner, Aria, Soarian, and others. Drive operational success by leveraging the machine learning, data science, and analytics tools within the application. Leverage presentation skills to compel customers to implement operational changes based on underlying data.

Oversee data conversions from legacy applications to target systems; research legacy systems, information topology, and end users’ system usage in order to elicit business requirements for data conversion and application configuration. Collaborate with business units to understand requirements and technical implications of underlying business. Translate high level business requirements into technical specifications; serve as liaison to internal development teams. Define, build, test/QA, and reconcile ETL mappings. Collect, analyze, test, and research data to drive ETL to completion. Document, configure, and test workflow changes. Train users through live demonstrations and workshops. Execute functional, integration, and regression test cases.

White Plains, Ny

Analyzed business functions, monitored workflow, determined operational objectives, evaluated output requirements, and made recommendations for enhancement. Designed and executed effective business test plans and use case scenarios. Leveraged existing software technologies, performed software installation/upgrades, production application support, and troubleshooting for a global client base. Monitored project progress by tracking activity; resolved problems.