Matt Biffin Email & Phone Number

Toronto, Ontario, Canada

Responsible for accelerating & guiding Ontario Healthcare enterprise organizations through impactfuldigital transformation via ServiceNow solutions. The role involves understanding ourcustomers unique business challenges and advising on how ServiceNow solutions canenhance their business roadmaps, within IT and beyond. Accountable for the entireclient journey, from initial discovery to implementation, while ensuring alignment withcustomer objectives and fostering long-term beneficial relationships.

Toronto, Ontario, Canada

At NewRocket, we deliver meaningful experiences and extraordinary results with ServiceNow. As an Account Executive, my role is to build and maintain strong relationships with our enterprise clients, guiding them through their journey beyond workflows with ServiceNow. I prioritize my clients' needs and tailor solutions from NewRocket's leading products and services to enhance their day-to-day operations. I am dedicated to my clients' success with ServiceNow by showcasing NewRocket's expertise in creating substantial value through our global capabilities & transformational professional services.

Greater Toronto Area, Canada

☑ As a Services Account Executive (SAE) for the Dell Technology portfolio, I focused on identifying and collaborating with customers and partners to design outcome-based solutions. My primary responsibilities included driving quarterly and yearly sales growth for professional consulting services, including Consulting, Deployment, Managed Services, and Education, within a designated region and customer territory. I built strong relationships with both core and specialty Account Executives to accelerate and expand business opportunities in professional services. This role encompassed the entire Dell Technologies portfolio of hardware and software solutions, showcasing my strengths as both a high-impact individual contributor and a collaborative team player.☑ Dell Services Account Executive of the Year in 2019 - Top Attainment across entire team☑ As a Direct SAE, held multiple private & public commercial and enterprise territories from coast to coast, including Major Public Accounts (MPA) that covered Canadian healthcare customers, municipal/provincial government accounts, higher education (colleges/universities) & K-12.☑ As a Channel SAE, was assigned to the largest Dell channel in Canada (Softchoice, CDW, Deloitte, Accenture). This role was the same from a Services sales perspective but via selling, educating, programmatically facilitating campaigns for the partner community to resell more Dell services within their customer territories.☑ These end-user customers were across all districts, federal, retail, banking, public, insurance, healthcare, etc. (small, medium and enterprise size headcounts) (Jan 2018 - Jan 2022)☑ In February of 2022 reverted back to a Direct SAE (still heavily involved with channel) for the complete Dell Canada Federal business. (Shared services, DND, crown corporations.)

Toronto, Ontario, Canada

As a Dell Imaging Account Executive, I managed enterprise-sized public and commercial clients, focusing on driving sales growth within the Imaging solutions segment. My primary responsibility was to develop and maintain strong client relationships, understanding their imaging needs and recommending tailored solutions to optimize their workflow and efficiency. I engaged customers through product presentations, demonstrations, and consultations, ensuring they were informed about the latest technologies and offerings. Additionally, I collaborated with cross-functional teams to address client requirements, deliver exceptional service, and consistently exceed business targets.

Toronto, Ontario, Canada

In my role as a Dell Enterprise Software & Peripherals Sales Specialist, my focus was on understanding and addressing our clients' challenges in leveraging technology to their advantage. By leveraging a deep understanding of their business goals, I tailored solutions from Dell's enterprise software and peripheral product suite. This approach was key to enhancing my clients' Net Promoter Score (NPS) as we collaborated to improve their operational efficiency.

Toronto, Ontario, Canada

In my role as a Direct Sales Account Manager, I was responsible for managing the end-to-end relationship with clients and establishing Dell as a comprehensive technology solutions provider. This involved developing diverse expertise in a range of hardware, software, and services solutions. I facilitated the client journey and implemented cross-sell strategies that enhanced their overall experience and outcomes with Dell.