Amanda Justice "Aj" Email & Phone Number

Santa Clara, Ca, Us

Current Role and Responsibilities:• Leading a team of world class Enterprise Architects responsible for supporting large scale enterprise customers ensuring their success on the ServiceNow platform.• Partnering with our sales, solution consulting, customer outcome and product development teams to drive strategy platform strategy for our products and customers.• Mentoring and leading the next generation of enterprise architecture professionals working to achieve their dreams in EA excellence.• Developing a multitude of architecture artifacts which support our solution consulting teams and creating customer deliverables which help advance their ServiceNow platform strategy.

Santa Clara, Ca, Us

Current Role & Responsibilities:• Develop Energy & Utility solutions by partnering with executives and planning proactively for an ever changing regulatory landscape• Engage with internal & external senior executives to identify pain points & opportunities to deliver value • Lead architecture & design engagements to meets the needs of the business, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, & the co-creation of industry-specific solutions.• Work with architecture development methods, modeling approaches & architecture patterns for integration• Provide thought leadership & collaborate with internal & external stakeholders• Identify, lead & contribute to the creation of best practices, white papers, workshops, etc• Develop NERC CIP demos with ServiceNow technology that addresses utility challenges

Taylor, Tx, Us

My role at ERCOT is to assist the Chief Administration Officer in building the Enterprise Architecture strategy by developing game changing strategies which will transform the Energy markets for years to come while maintaining optimal operational efficiency and situational awareness.Selected Achievements: • Developed ERCOT Reference Architecture utilizing Cloud Security Alliance TCI Reference Architecture• Developed Business Capability Map which aligns to all business services, functions, control structures, applications & underlying infrastructure• Developed Workplace Services, Collaboration, Access Management, Business Intelligence, Testing Automation, Service Management, Monitoring and Dev Ops strategy for the enterprise• Developed ERCOT Weatherization & Inspection services utilizing ServiceNow Platform• Optimized demand management & portfolio management intake process• Implemented Enterprise Architecture Principles tied to non-functional requirements at a product level versus a project level• Implemented Enterprise Architecture Service Catalog• Developed a cross functional Enterprise Road Map leveraging PowerBI which helps all business units improve planning capabilities for strategic projects • Developed ERCOT's IT Evergreen strategy that migrates devops practices to a broader product management structure for the enterprise• Lead Architect for ERCOT Quality Assurance assessment working to improve overall quality management at ERCOT• Developing ERCOT white paper to identify artificial intelligence and machine learning opportunities for ERCOT

Taylor, Tx, Us

My role at ERCOT is to assist the Chief Information Officer by leading a team of world class architects which provide detailed solution designs for strategic projects. Led a team of 10+ architects and a Enterprise Architecture Repository Administrator.Selected Achievements: • Developed and Enterprise Architecture Plan and Strategy for the next 3 years• Developed and Enterprise Automation Strategy for the enterprise• Restructured Architecture Review Board governance model and framework• Implemented an Enterprise Architecture repository for all systems and assets utilizing Orbus• Optimized all IT Design processes and interaction points with other processes using TOGAF and aligned process to ITIL• Training and development of over 40 architects in TOGAF and customizing processes to align with TOGAF’s Architecture Development Method• Optimized Infrastructure Capacity Management processes using existing tools

Lake Saint Louis, Mo, Us

Team - Trojan Horse, 9th Place APA World Championship 2021

Austin, Tx, Us

My role at LCRA as a consultant was to establish an IT Strategy and Development office under the Chief Information Officer. To develop and create an IT Strategic Plan which aligns to the LCRA strategic planning process over the next 5 years. I led a large strategy, architecture and planning team under the CIO.Selected Achievements:• Establishing Centers of Excellence or Communities of Services; Security, Network, Information Management, Mobile and Cloud domains.• Restructured enterprise intake process• Build out business capabilities inventory and developed a business capabilities map for all business lines• Establish Enterprise Architecture program which aligns with the business capabilities and needs of the enterprise• Launched and support enterprise IT asset management program• Developed 3 year IT Strategic plan • Developed a multi-year Administration Services Strategic Plan encompassing HR, Engineering, IT, Security, Community Services and Public Safety• Trained and developed a team which has little to no experience in strategy, planning and development

St. Louis, Mo, Us

My role at Ascension is to support the office of the CIO to ensure tight alignment with the stakeholders within the Seton Healthcare Family. Work with local and national business leaders to ensure there is clarity between core objectives and the portfolio of IT projects and resources managed by information services. I led a large strategy, architecture and planning team servicing 13 hospitals and 187 clinics.Selected Achievements:• Restructured the project management office into centers of excellence to align with the business• Established and led the information services governance transformation ministry wide• Launched local internal marketing campaign to engage with the business which included an annual IS conference, annual information services planning guide and IS portal for our business to easily find information• Change Acceleration Process Manager (CAP) for Dell Seton Medical Center at the University of Texas, $1B Tier 1 Research Hospital, Medical School, Health Transformation and Research Center in downtown Austin• Architected a digital, web and mobile enterprise strategy to align the ministries towards national standards for digital, mobile and web platforms• Coordinated with Ascension national on enterprise governance framework• Built out a new Information Management roadmap standard and intake process for the Seton ministry which is being adopted by Ascension at the national level• Created framework for capturing ministry business priorities, goals and objectives which align with the IS priorities on an annual basis.• Selected for annual leadership formation scholarship in FY15-16 held in Arizona

Dallas, Tx, Us

Responsible for economic, telecommunications and business development targeting the Fortune 500 client base. Wearing a multitude of hats including economic development, data center site selection, US public sector strategy and optimizing corporate operations. Partnered with large scale corporations to build 10+ year data center strategies. Assessed corporate data centers for acquisitions into Cyrus One portfolio.Selected Achievements:• Negotiated multi-million dollar tax incentives with two economic city development councils• Worked with CTO office to develop datacenter tax legislation for the State of Texas (HB 1223) and Arizona which both have passed house and senate legislative sessions for 2013. • Lead 3 site selection initiatives to enable domestic expansion objectives for CyrusOne in 2013• Designated as regional subject matter expert for Cyrus One’s telecommunication IX/IP platform; lead all M&A efforts for IX fiber acquisition in the South West US

Round Rock, Texas, Us

Responsible for service delivery and solution architecture for over 85 large enterprise accounts. Served as an overlay between the EMC, VMware, VCE and EMC consulting. Provided consulting services for large scale converged infrastructure computing initiatives.Selected Achievements:• Working with enterprise CIO's and CTO's to build cloud solutions consolidating key software, hardware and services. Vertically focused on Energy, Financial Services and Health Care verticals.• Work with customers to build business cases to determine ideal workloads and architectures for cloud computing.• 2010 EMC Consulting District Overlay award• Obtained Cloud Architect Certification, December 2011

Paris, France, Fr

Responsible for delivery, alliance, channel management and sales for accounts in the Texas region and leading over 250+ resources world wide. Directly responsible for managing regional vertical practice for High Tech and Manufacturing and Public Sector Business for Southwestern US. Selected Achievements:• Global Account Executive for Dell responsible for Global Account Profit and Loss for account with target revenues north of 25+ million annually; Global Account Team consists of sales, global delivery, service line leaders and 250 consultants worldwide.• Responsible for organizing and coordinating all service lines within Capgemini including Outsourcing Services, Business Process Outsourcing, Knowledge Process Outsourcing, Sogeti, and Technology Services.• Led Global Service Desk Operations and Rationalization project which streamlined Dell’s Service Catalog and Help Desk processes for 10,000+ reports, implemented processes to create a common service desk framework for reporting, reduced reporting volumes down to less than 2,500 resulting in annual savings of over $13M per year. • Led global testing initiative outsourcing all testing services for Dell.com to India resulting in $2M per year savings• Led global supply chain transformation initiative to enable Dell to sell products via a Build to Stock model

Bangalore, Karnataka, In

Director with Global IT Services provider in Central Texas leading a large consulting delivery team. Responsible for delivering large scale professional services projects which include enterprise collaboration, enterprise resource planning, service management and supply chain management solutions. Led a team of over 50+ consultants.Selected Achievements: • 2006 CIBER Employee of the Year; 2006 President’s Club Award; 2006 West Region Sales Executive of the Year• Responsible for finding and pursuing the largest commercial opportunity in the company’s history; $375+ Million over 5 years• Increased Project Deliverable Based Business from <3% to 40% which resulted in a margin increase from 22% to 30% for the region

Austin, Tx, Us

Served as head of Trilogy’s Post Deployment Group, provided direction for all client facing consulting engagements and deliverables for major customers including Ford Motor Credit, Eaton, Nationwide, Tyco, Equant, Pitney Bowes, Fed Ex, DHL, BlueCross/BlueShield, Cooper Industries, EJ Gallo, and Gartner Group. Client Executive in charge of building customer and channel relationships and devising sales strategies to improve the financial health for Trilogy’s New Business Unit and its install base. Led a team of over 60 people worldwide.Selected Achievements: • Responsible for all PDG profit and loss; Increased PDG Operating Margins from 65% to 87% by utilizing off shore resources, leveraging software development improvements from strategic clients, improving infrastructure of client support environments, and replacing expensive, underutilized CRM solutions with less expensive alternatives.• Managed Trilogy’s global help desk; built a common support framework to support all of Trilogy’s customers, implemented SupportForce.com to replace expensive Remedy solution, restructuring the Trilogy support website with a self-help focus, streamlined help desk and support processes enabling us to reduce headcount from 20+ resources down to less than 10 globally.• Launched Trilogy’s customer success program globally which created a customer feedback process for existing customers that directly tied to Trilogy’s product roadmaps.• Consistently increased revenue growth and stability in existing client base by 10-20% year of year. Improved client relationships and locked annual maintenance stream into long term contracts and subscriptions; Grew revenue base by selling incremental consulting services and upgrading existing contracts. Led a team of 60+ resources worldwide consisting of help desk, engineers, account managers and sales executives.• Responsible for all Channel Partnerships which were reselling or presenting Trilogy’s software capabilities

Artificial Intelligence: Implications For Business Strategy

Artificial Intelligence

Computer Science

Under Graduate & Summer Studies