Amanda Justice "Aj" Email & Phone Number

Santa Clara, CA, US

• Current Role and Responsibilities:
• Leading a team of world class Enterprise Architects responsible for supporting large scale enterprise customers ensuring their success on the ServiceNow platform.
• Partnering with our sales, solution consulting, customer outcome and product development teams to drive strategy platform strategy for our products and customers.
• Mentoring and leading the next generation of enterprise architecture professionals working to achieve their dreams in EA excellence.
• Developing a multitude of architecture artifacts which support our solution consulting teams and creating customer deliverables which help advance their ServiceNow platform strategy.

Santa Clara, CA, US

• Current Role & Responsibilities:
• Develop Energy & Utility solutions by partnering with executives and planning proactively for an ever changing regulatory landscape
• Engage with internal & external senior executives to identify pain points & opportunities to deliver value
• Lead architecture & design engagements to meets the needs of the business, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, & the co-creation of.
• Work with architecture development methods, modeling approaches & architecture patterns for integration
• Provide thought leadership & collaborate with internal & external stakeholders

Taylor, TX, US

• My role at ERCOT is to assist the Chief Administration Officer in building the Enterprise Architecture strategy by developing game changing strategies which will transform the Energy markets for years to come while.
• Developed ERCOT Reference Architecture utilizing Cloud Security Alliance TCI Reference Architecture
• Developed Business Capability Map which aligns to all business services, functions, control structures, applications & underlying infrastructure
• Developed Workplace Services, Collaboration, Access Management, Business Intelligence, Testing Automation, Service Management, Monitoring and Dev Ops strategy for the enterprise
• Developed ERCOT Weatherization & Inspection services utilizing ServiceNow Platform
• Optimized demand management & portfolio management intake process

Taylor, TX, US

• My role at ERCOT is to assist the Chief Information Officer by leading a team of world class architects which provide detailed solution designs for strategic projects. Led a team of 10+ architects and a Enterprise.
• Developed and Enterprise Architecture Plan and Strategy for the next 3 years
• Developed and Enterprise Automation Strategy for the enterprise
• Restructured Architecture Review Board governance model and framework
• Implemented an Enterprise Architecture repository for all systems and assets utilizing Orbus
• Optimized all IT Design processes and interaction points with other processes using TOGAF and aligned process to ITIL

Lake Saint Louis, MO, US

Team - Trojan Horse, 9th Place APA World Championship 2021

Austin, TX, US

• My role at LCRA as a consultant was to establish an IT Strategy and Development office under the Chief Information Officer. To develop and create an IT Strategic Plan which aligns to the LCRA strategic planning process.
• Establishing Centers of Excellence or Communities of Services; Security, Network, Information Management, Mobile and Cloud domains.
• Restructured enterprise intake process
• Build out business capabilities inventory and developed a business capabilities map for all business lines
• Establish Enterprise Architecture program which aligns with the business capabilities and needs of the enterprise
• Launched and support enterprise IT asset management program

St. Louis, MO, US

• My role at Ascension is to support the office of the CIO to ensure tight alignment with the stakeholders within the Seton Healthcare Family. Work with local and national business leaders to ensure there is clarity.
• Restructured the project management office into centers of excellence to align with the business
• Established and led the information services governance transformation ministry wide
• Launched local internal marketing campaign to engage with the business which included an annual IS conference, annual information services planning guide and IS portal for our business to easily find information
• Change Acceleration Process Manager (CAP) for Dell Seton Medical Center at the University of Texas, $1B Tier 1 Research Hospital, Medical School, Health Transformation and Research Center in downtown Austin
• Architected a digital, web and mobile enterprise strategy to align the ministries towards national standards for digital, mobile and web platforms

Dallas, TX, US

• Responsible for economic, telecommunications and business development targeting the Fortune 500 client base. Wearing a multitude of hats including economic development, data center site selection, US public sector.
• Negotiated multi-million dollar tax incentives with two economic city development councils
• Worked with CTO office to develop datacenter tax legislation for the State of Texas (HB 1223) and Arizona which both have passed house and senate legislative sessions for 2013.
• Lead 3 site selection initiatives to enable domestic expansion objectives for CyrusOne in 2013
• Designated as regional subject matter expert for Cyrus One’s telecommunication IX/IP platform; lead all M&A efforts for IX fiber acquisition in the South West US

Round Rock, Texas, US

• Responsible for service delivery and solution architecture for over 85 large enterprise accounts. Served as an overlay between the EMC, VMware, VCE and EMC consulting. Provided consulting services for large scale.
• Working with enterprise CIO's and CTO's to build cloud solutions consolidating key software, hardware and services. Vertically focused on Energy, Financial Services and Health Care verticals.
• Work with customers to build business cases to determine ideal workloads and architectures for cloud computing.
• 2010 EMC Consulting District Overlay award
• Obtained Cloud Architect Certification, December 2011

Paris, France, FR

• Responsible for delivery, alliance, channel management and sales for accounts in the Texas region and leading over 250+ resources world wide. Directly responsible for managing regional vertical practice for High Tech.
• Global Account Executive for Dell responsible for Global Account Profit and Loss for account with target revenues north of 25+ million annually; Global Account Team consists of sales, global delivery, service line.
• Responsible for organizing and coordinating all service lines within Capgemini including Outsourcing Services, Business Process Outsourcing, Knowledge Process Outsourcing, Sogeti, and Technology Services.
• Led Global Service Desk Operations and Rationalization project which streamlined Dell’s Service Catalog and Help Desk processes for 10,000+ reports, implemented processes to create a common service desk framework for.
• Led global testing initiative outsourcing all testing services for Dell.com to India resulting in $2M per year savings
• Led global supply chain transformation initiative to enable Dell to sell products via a Build to Stock model

Bangalore, Karnataka, IN

• Director with Global IT Services provider in Central Texas leading a large consulting delivery team. Responsible for delivering large scale professional services projects which include enterprise collaboration.
• 2006 CIBER Employee of the Year; 2006 President’s Club Award; 2006 West Region Sales Executive of the Year
• Responsible for finding and pursuing the largest commercial opportunity in the company’s history; $375+ Million over 5 years
• Increased Project Deliverable Based Business from <3% to 40% which resulted in a margin increase from 22% to 30% for the region

Austin, TX, US

• Served as head of Trilogy’s Post Deployment Group, provided direction for all client facing consulting engagements and deliverables for major customers including Ford Motor Credit, Eaton, Nationwide, Tyco, Equant.
• Responsible for all PDG profit and loss; Increased PDG Operating Margins from 65% to 87% by utilizing off shore resources, leveraging software development improvements from strategic clients, improving infrastructure.
• Managed Trilogy’s global help desk; built a common support framework to support all of Trilogy’s customers, implemented SupportForce.com to replace expensive Remedy solution, restructuring the Trilogy support website.
• Launched Trilogy’s customer success program globally which created a customer feedback process for existing customers that directly tied to Trilogy’s product roadmaps.
• Consistently increased revenue growth and stability in existing client base by 10-20% year of year. Improved client relationships and locked annual maintenance stream into long term contracts and subscriptions; Grew.
• Responsible for all Channel Partnerships which were reselling or presenting Trilogy’s software capabilities

Artificial Intelligence: Implications For Business Strategy

Artificial Intelligence

Computer Science

Under Graduate & Summer Studies