Matt Bishop Email & Phone Number

San Ramon, Ca, Us

Chicago, Il, Us

Greenwich, Ct, Us

• Working closely with Product teams, Software Engineers, QA, and Business Stakeholders on the development of new and existing features and designs• UX Lead for XPO Connect Customer, overseeing all UX design and research activities for that product family• Supervising a team of offshore UX professionals supporting four business units• Founding member of XPO Design Ops team- designed and maintaining current UX request process in conjunction with program and team manager• Helping to establish and document UX processes and guidelines• Conducting in-person and remote usability studies and user research to evaluate products across multiple business units• Performing design reviews and heuristic evaluations • Leading contextual inquiry, field studies, journey mapping, and task analysis to develop a greater understanding of our users• Gathering requirements, usability benchmarking, and creating personas, wireframes, and prototypes• Evangelizing UX design and research, and socializing findings • Leading and supporting design sprint activities

Chicago, Il, Us

While working at Outcome Healthcare as a UX Consultant through Strive Consulting, I:• Planned, conducted, analyzed and socialized the findings of usability tests• Conducted discovery research and presented the findings• Helped to create a taxonomy of assets and categorize items • Designed wireframes and high-fidelity mockups using Sketch and other UX tools• Created prototypes using InVision• Supported the UX Team Lead in other design needs as necessary

Denver, Co, Us

Helped lead Granicus to 2 acquisition events by playing a key role in the development of company-wide UX strategy, design efforts for new and existing products, documenting UX and usability processes for the first time, and creating the "Test Drive" beta user feedback program. Supported up to 4 sprint teams across 14 products concurrently. • Defined OKRs (Objectives and Key Results) / KPIs (Key Performance Indicators) for our UX Strategy initiatives and tracked them against progress • Led key generative and summative UX Research initiatives from planning and recruiting through analysis and synthesis, and guided junior team members as they conducted their own research • Crafted personas and workflow diagrams • Facilitated, and participated in, brainstorming sessions and design studios with both customers and co-workers to generate ideas • Lead User Tester: planning, recruiting, and running usability studies • Created and maintained a panel of UX Research participants • Created low fidelity wireframes and high fidelity prototypes

Denver, Co, Us

Denver, Co, Us

* Managed the release of the Granicus Help Center - from requirements gathering through creating the information architecture, content strategy, and assisting with the design, and on to coordinating the actual release of the site* Designed an online support ticket deflection process that led to over a 20% drop in call volume* Conducted usability testing and user research on internal deployment tools, the Help Center, and Internal Portal (intranet)* Created wireframes, prototypes, personas, and user workflow diagrams* Led a content audit of all Granicus documentation, and updated customer care and deployment email templates/content strategy* Integrated user-centered design principles into the Granicus documentation strategy for the first time* Created and maintained user, administration, installation, and deployment guides* Designed network diagrams and produced technical solution documentation and release notes

Denver, Co, Us

Post Baccalaureate Certificate, Computer Information Systems

Coursework Towards A Master Of Science (M.S.), Human-Computer Interaction

Bachelor Of Arts, English, Minor Psychology

Certificate, Business Foundations