Smrt Team Lead
CurrentAt hims, I was responsible for developing the workflows our Social Media Response Team. I used data-driven creative critical thinking to find ways to improve the quality of our engagement with our community. We devised and implemented strategies for improving our ratings over BBB, Trustpilot, and with our App Reviews. I am always striving to find ways to improve our reporting to leadership, looking for new useful items to track to create better workflows. In this role, I conducted weekly… Show more At hims, I was responsible for developing the workflows our Social Media Response Team. I used data-driven creative critical thinking to find ways to improve the quality of our engagement with our community. We devised and implemented strategies for improving our ratings over BBB, Trustpilot, and with our App Reviews. I am always striving to find ways to improve our reporting to leadership, looking for new useful items to track to create better workflows. In this role, I conducted weekly competitor research to make sure we were always ahead of the curve! Show less