Matt Carson Email & Phone Number

Saint Paul, Mn, Us

Build computers for new offsite consultants, manage software and network access requests. Assist new offsite users with any potential issues that may arise in the first two weeks after receiving the computer, and assist existing users with password and minor application errors. Also headed a project to upgrade 600+ offsite existing offsite consultants to Windows 7 from Windows XP. Additional responsibilities include assisting local users with miscellaneous IT issues prior to contacting the formal service desk.

Greater Minneapolis-St. Paul Area

Contact users to schedule their Windows 7 Migration. Migrate their data using SCCM and deploy the machine to their desk. Assist the users with first-time setup of their new machine, explain any basic changes with the new programs and Windows 7, and setup VPN Access. Answer any additional questions the user may have.In January I had a role change from performing physical deployments to building and deploying virtual machines to Blue Cross and Blue Shield's offshore users located in India. The users were upgrading from Windows XP to Windows 7. My role was to assign each user access to 1-2 virtual machines, install programs on their new virtual machine, and migrate their data from their WinXP Virtual Machine to their WIN7 Virtual Machine. In addition to this, I was also responsible for troubleshooting any issues the users may run into with their new computer, and resolving those issues as best as possible.

Greater Minneapolis-St. Paul Area

Re-image machines sent in for replacement by field users and prepare them to be redeployed to a new user. This includes checking for physical damages as well as software issues. Other responsibilities include checking in new machines that are sent in by field users requesting a replacement, as well as synchronizing the user’s sales data to ensure that they are appropriately compensated for their work at the end of the month.

Eden Prarie, Minnesota

Contract Employee/Inventory Helpline Associate at Regis CorporationProvide 2000+ salons with support for their inventory scanners while they complete their physical inventory. Problems range from connection issues to issues with the scanner operating incorrectly. If necessary, I send out a replacement scanner. I also perform software upgrades on the scanner so they are running on the most recent version.

Northen Tier Energy In Woodbury, Mn

Provide over-the-phone store support to Super America Convenience Store locations in Minnesota, Wisconsin, and South Dakota. Provide assistance for the POS Systems and software, as well as service for their main site server and the training software. Perform troubleshooting for any other issues the store may have with software or hardware, and escalate issues to third-parties if the issue cannot be resolved at my level. Dispatch maintenance technicians to the site to solve hardware issues. Software used included: Windows XP (at the sites) and Windows 7 in the office. The ticket reporting system used was a web-based application called Spiceworks. The main software that the stores used was another web-based application called Red Prairie (used for Daily Reports and Sales.)

Provide excellent daily service by assisting over 100 customers with orders via telephone and in person; responsible for balancing multiple registers containing over $1000 dollars in cash each, handle electronic payment transactions; instruct new employees in sales-floor operation and other duties, including operating the register; conduct marketing activities by attractively displaying inventory; maintain a clean, safe, and organized work environment; increase store profits through promotional displays.

Bachelor'S Degree, Library And Information Science

I started out at Metro State intending to complete my bachelor's degree in computer science, but I have changed majors twice since.

Associate Of Arts (A.A.), Computer Science

At Minneapolis Business College I received an Associate's of Applied Science in Computer Programming and Applications. I studied a wide.