Matt Carter

Matt Carter Email and Phone Number

Innovation and Insights Manager @ IRT Group
Sydney, NSW, AU
Matt Carter's Location
Greater Sydney Area, Australia
Matt Carter's Contact Details

Matt Carter personal email

n/a
About Matt Carter

I am a versatile and collaborative thinker fusing an academic background in Psychology and Human Resources to ensure people and human systems are at the heart of all decisions. With a professional background in digital media implementation and strategy and academic research, I have a diverse skill set that I bring to problems/situations in order to provide fresh and unique perspectives.

Matt Carter's Current Company Details
IRT Group

Irt Group

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Innovation and Insights Manager
Sydney, NSW, AU
Matt Carter Work Experience Details
  • Irt Group
    Innovation And Insights Manager
    Irt Group
    Sydney, Nsw, Au
    View
  • Irt Group
    Innovation & Insights Manager
    Irt Group Jul 2019 - Present
    Wollongong, Australia
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  • Irt Group
    Customer Insights Manager
    Irt Group Dec 2018 - Jul 2019
    Wollongong, Australia
    View
  • Forrester
    Cx Consultant
    Forrester Aug 2017 - Dec 2018
    Sydney, Australia
    CX Strategy & Planning: Qualitative customer insights, pain points & gaps, current state journeymaps, personas, quantitative insights, results and recommendations, organisational capability assessment, future state journey maps, future state prototypes, recommendations, implementation roadmaps.CX Diagnostic Review: Data review, performance benchmarking, qualitative & quantitative research,touchpoint mapping and multi-channel audit. Muti-Channel Strategy: Data analysis, customer channel preference research, operational capabilityassessment and cost-benefit analysis.Digital and CX Transformation: Stewarding clients through end-to-end transformation process - Discover, Plan and Act.Design Thinking: Lead clients through design thinking process to ensure best outcomes for customers.
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  • Australia Post
    Innovation Associate
    Australia Post Feb 2017 - Jul 2017
    Melbourne, Australia
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  • Hardhat Digital
    Strategist
    Hardhat Digital Jul 2016 - Dec 2016
    Melbourne, Australia
    View
  • Suncorp Group
    Principal, Strategic Innovation
    Suncorp Group Jul 2015 - Jul 2016
    Sydney, Australia
    - Develop strategic leadership capabilities in self and others- Build awareness and understanding of strategic risk- Develop and manage a portfolio of strategic options to manage strategic risks- Develop and manage both internal and external relationships- Contribute to customer-centric focus for Suncorp- Contribute to Suncorp business model renewal
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  • Suncorp Group
    Hr Graduate
    Suncorp Group Feb 2014 - Jun 2015
    Sydney, Australia
    During my tenure as a Graduate I've worked across numerous HR functions/teams including;- Organisational Design & Development (Diversity & Inclusion)- Personal Insurance HR Projects- Governance, Reward and Performance (Safety & Wellbeing)
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  • Communicorp Group
    Social Media Management
    Communicorp Group May 2013 - Dec 2013
    Sydney, Australia
  • Zenithoptimedia Australia
    Digital Account Manager
    Zenithoptimedia Australia Jan 2011 - Aug 2011
  • University Of Wollongong
    Research Assistant
    University Of Wollongong Jun 2010 - Jan 2011
    Wollongong, Australia
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  • Dwa
    Media Planner/Buyer
    Dwa Jan 2010 - May 2010
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  • Omd Australia
    Digital Planner/Buyer
    Omd Australia Jan 2008 - Dec 2009
    View

Matt Carter Skills

Human Resources Digital Strategy Strategic Design Customer Experience Design Customer Experience Experience Design Consulting Strategy Quantitative Research Psychology Design Thinking Stakeholder Management Qualitative Research Personal Development Creative Problem Solving Innovation Management Business Model Innovation Business Innovation Customer Experience Transformation Customer Experience Consulting Customer Journey Mapping Future Trends Equality And Diversity Gender Equality Diversity And Inclusion Flexibility Customer Experience Analysis Qualitative And Quantitative Research Methodologies Customer Experience Strategy Behavioural Change Innovation Research Systems Thinking Human Behavior Startup Development Digital Marketing Social Media Social Media Marketing Integrated Marketing Digital Media Online Advertising Media Planning

Matt Carter Education Details

Frequently Asked Questions about Matt Carter

What company does Matt Carter work for?

Matt Carter works for Irt Group

What is Matt Carter's role at the current company?

Matt Carter's current role is Innovation and Insights Manager.

What is Matt Carter's email address?

Matt Carter's email address is ma****@****.com.au

What schools did Matt Carter attend?

Matt Carter attended University Of Wollongong, University Of Wollongong, University Of Wollongong.

What are some of Matt Carter's interests?

Matt Carter has interest in Politics, Education, Environment, Science And Technology, Human Rights, Health.

What skills is Matt Carter known for?

Matt Carter has skills like Human Resources, Digital Strategy, Strategic Design, Customer Experience Design, Customer Experience, Experience Design, Consulting, Strategy, Quantitative Research, Psychology, Design Thinking, Stakeholder Management.

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