- Developed training program for trainers to follow in order to give new employees the strongest onboarding experience in all departments learnedTrained 20+ employees in various departments, including 8 employees who moved on to management roles- Developed multi-step checklist for verifying online orders from receipt to sale resulting in reduced amount of daily product variances from 20 per day to 2 per week in Pre-Order department- Developed and maintained storewide menu of over 50 strains complete with descriptions and characteristics of each strain, resulting in increased competency and customer service across departments- Utilized strong communication skills to ensure fidelity to store, state, and federal policy changes across all departments- Developed rapport with various customers and medical patients, resulting in them revisiting and requesting me by name- Collaborated in development of methods of operation for drive thru sales- transferring and organizing of product orders, prioritizing medical patients, separating traffic that is leaving from those who are picking up orders- Developed and maintained organization methods for cannabis product and packaged orders on sales floor

- Developed and facilitated monthly meetings between general staff and upper management- Collaborated on opening and organization of new storefront- Promoted store/products at trade shows nationwide- Trained 14 employees, including 3 who moved onto management roles- Maintained strong communications between store owner, management, and general staff resulting in higher operation efficiency across 3 stores and promotion to Shift Manager within first year of employment