• Directing TPAs and reviewing deliverables as measured by priority and/or KPI/SLA• Score and Manage Vendors/TPAs to see if they are best fit• Assist Other Teams with Requests/Projects and Train New Employees• Build Analytics• Provide recommendations that provide growth within• Supports Leader with project portfolio management

• Virtualization Engineer - Owns and Builds Server Templates for each Server OS. Deployment of new servers based on company/project requirements. Creating and Managing Virtual Machines and Templates. Performance tuning of VMware servers, Virtual sessions, and management of server resources between Virtual Machines.• Citrix XenDesktop and XenApp - Build and Deploy XenDesktop and XenApp images for the VDI environment.• Automation – VMware PowerCLI, PowerShell & VBA (Excel)• Storage Engineer - Own/Manage Dell/EMC Isilon & Unity, Pure Storage & Tintri (day to day, upgrades, maintenance & so on)• Backup Engineer - Own/Manage Rubrik Backup & Storage (day to day, upgrades, maintenance & so on)• Audit Requests• Windows Engineer (2012, 2016, 2019) - Installed, configured and upgraded Windows servers based on project/business requirements. Add Group Policies around AD as per audit/project requirements• Linux Administrator (Redhat) - Installed, configured, and updated Linux machines. Managed, monitored and tested individual and group user access privileges and security• Vendor Management - Vendors for Storage & Virtualization

• Change Manager - Purposed, Designed and Implemented Change Processes• Project Manager - Projects include Purpose/Design/Implement of: VMware Airwatch (MDM), Veeam Backup & Replication, DFS, WSUS, WDS, PDQ Inventory / Deploy, Site to Site VPN connecting offices, Azure, Disaster Recovery, Upgraded MPLS between sites, Upgraded VMware environment.• Business Analyst - Obtain and document business requirements for all projects I managed.• VMware Engineer - Deployment / Build-out / Maintained VMware Environment.• Systems Engineer - Built and Maintained all systems I deployed via Projects and Office 365.• Windows Engineer - Install, configure and upgrade/patch Windows servers based on project / business requirements. Restructure AD (best practices). Deployments: GPOs, Powershell scripts, DFS, WSUS.• Linux Engineer - Install, configure and upgrade Linux servers based on project / business requirements. • Vendor Management - Managed IT Vendors.• SQL Administrator - Maintain MS SQL Databases (2 servers) for applications: Milsoft and Partner. Ran SQL scripts to pull Data for end users.• Oracle Management - Maintained Oracle Database (2 servers) for applications: iVUE and TWACS. Pull data for end users via scripts.

• Team Lead (managing to ITIL standards) – Created and managed infrastructure procedures and processes, Managed incoming projects/tasks, Resolved escalated issues and provided RCAs to senior management, Monitored SLAs, Built / Delivered reports to senior management, Vendor Management, and Ordered/Monitored tracking/shipping of hardware/software products. • VMware Engineer - Build-out / Maintained VMware Environment.• Windows Engineer - Installed, configured and upgraded/patched Windows servers based on project/business requirements. Deployed / Managed: GPOs, PowerShell scripts, DFS, and WSUS.• Linux Engineer - Installed, configured and upgraded Linux servers based on project/business requirements. • Systems Engineer / Administrator - Deployed, maintained and upgraded systems. All business applications in the environment: ChoicePoint Bridger, CT1035, QAS, StoneRiver Tracker. IT applications: Symantec Backup Exec 2010 and Trend Micro. Completed Disaster Recovery testing (quarterly) and Setup / Managed Remedy processes.• I3/CIC Telephony Engineer / Administrator - Project Manager and Engineer on new telephony lines/queues.• SQL Administrator - Maintained SQL Databases (2 servers) for applications: ChoicePoint Bridger, CT1035, I3/CIC Telephony System.• Exchange Administrator – On-premise Exchange Server management.• BMC Control-M Administrator – Built and Managed Control-M jobs.• SharePoint Administrator – SharePoint 2003 Administration.• AIX Administrator - AIX Administration.• Mainframe / zOS Junior Administrator - RACF, SPFUI, Datacenter Operations, Backups and restoration.

• Lead Technician• Oversee computer diagnostics and resolutions• Office Computer Equipment Sales

• Member Service Desk Manager• Recreational Room Manager• Sales