Role responsibilities:- Mentoring a team of Business Analysts.- Distribution of work.- Reviewing official sales proposals before they are sent to clients.- Negotiate projects and prices with clients to ensure the best deal for both the client and AccuBuild.- Assist BA's in creating "User Stories" and Project Charters, to allow our Development team to bid on the project. - Accounts Receivable invoicing and collections.- Review all staff’s time entries, to determine whether they are billable or not.Key achievements:- Work closely with Director of Software Development to create inter-departmental workflow processes.- Manage a team of Business Analysts, to ensure that they are consistently being profitable.- Work with CEO and COO to formulate pre-paid multi-year sales agreements for existing clients.- Additional responsibility for Accounts Receivable and act as main contact to resolve invoice disputes.- Represent AccuBuild at trade shows, including conferences held by CFMA and CICPAC.- Organize and execute a three-day conference for AccuBuild clients.- Represent Professional Services department at a localized event in California.- Significant involvement in the implementation of software and process to track employee time, increasing the company’s monthly AR income by an average of $50,000 - $70,000.

We had a very strong focus on existing customers so most of my efforts were focused on upselling products like our mobile workforce management tool, additional licenses and migrating clients to our cloud-hosted servers. I was, however, also involved in two major external sales.Additional responsibilities:- Website administration, using the WordPress platform.- Schedule marketing emails using MailChimp.- Creating graphics for new product releases.

I returned to Ageas on a temporary contract, as they required an experienced individual to take a number of trainees through a departmental training process, to run in conjunction with the training given by the Learning & Development department.The training pod focussed heavily on system and process training, alongside coaching to embed the training.After the training pods were completed, my role changed to be more focused on taking a large number of old claims from colleagues and taking them through the correct claims journey towards settlement. This involved making big decisions on old files, managing customers' expectations, raising payments, chasing recoverable costs, instructing solicitors, negotiating liability, all at the same time as maintaining file disciplines and ensuring all correspondence is documented and stored in the correct manner.

After six years of relevant experience, I took on a full time role in Learning and Development. The role entailed:- Training Needs Analysis to identify gaps and priorities for upskilling.- Creation and delivery of training courses, ranging from regulatory training to on-the-job systems training.My writing and delivery style received regular feedback, recognizing how my clear facilitators’ notes and engaging approach contributed to helping the employees to enjoy the sessions while they learned. I was often praised for my writing style, as my facilitators' notes could be picked up by anyone, who can deliver the session.

Working part time at the lansdown bar as a barman, serving customers food and drinks, as well as providing customers with an excellent level of service in the function room.

My career started in the Motor Claims Department, where my responsibilities were:- Dealing with customer and third party correspondence (in both verbal and written form). - Processing and dealing with complaints.- Liability disputes with other insurance companies.- Recovering costs from other insurance companies.After 2 and a half years, I was promoted to a Senior Negotiator role. The additional responsibilities included:- Authorizing checks.- Dealing with escalated complaints.- Being a referral point for newer team members.- Distribution of work, when team members were on vacation or sick.9 months later, I was asked to be part of a team of experienced negotiators, to run training pods for new members of staff, which required me to take groups of new starters, and train them to be able to be effective members of an existing team. This included:- Classroom-style presentations.- Finding and allocating work.- Training on how to navigate around our Motor Claims system.- Coaching delegates to achieve their own goals, as well as expectations and requirements set out by the company.When our recruitment decreased, I returned to the department in a Senior role, and was given additional projects, including:- Training sessions on company and departmental updates.- Supplier complaints audits.- Maintaining business continuity records.- Organizing trips for experienced staff to give assistance to less experienced negotiators in other offices.

I was employed in the Property and Travel Claims department, dealing with a variety of household, travel and student claims. Within the role, I was responsible for managing claims from start to completion, as well as resolving customer complaints.I progressed quickly during my time, starting as a Clerical Assistant, which involved administrative duties.I was then promoted to Claims Assistant on the Client Services Team, where I was given more of a direct role in making decisions and advising customers. This allowed me to improve my technical claims knowledge, which in turn aided me in achieving another promotion to Claims Handler, where I gained sufficient experience to be a technical referral point for new staff.