Matt Dillon Email & Phone Number

Downers Grove, Il, Us

Downers Grove, Il, Us

Downers Grove, Il, Us

Downers Grove, Il, Us

Helped design, install, and maintain all aspects of Microsoft Endpoint Configuration Manager (SCCM) for Sentinel's clients. This included upgrades from 2012 to Current Branch, new Current Branch installations, and modifications to systems already in place. Well versed in PKI certificate deployment, Cloud Management Gateway installation and configuration, Windows Updates, Operating Systems deployments and Task Sequences, Software Deployments and upgrades, and queries and reporting. Worked on several Microsoft Intune deployments for both full Azure Active Directory and Hybrid Azure Active Directory environments. Deployed operating systems with AutoPilot, deployed Windows Updates, software packages, configuration items, and security rules in both full Intune and SCCM Co-management environments. Deployed Windows Admin Center combined with Azure Arc to replace SCCM as the Windows Server patching method. Had several projects that required knowledge of PowerShell and Group Policy Objects.

Chicago, Il, Us

Desktop Engineer (September 2018 – Present)• Designed and implemented a brand-new System Center Configuration Manager environment using Windows Server 2016, SQL Standard 2017, and VMWare at a fast-paced trading firm with locations in Chicago, Boston, Sydney, and Shanghai: - Created, tested, and deployed over 100 application packages for corporate software and third-party vendors. - Created and designed a customized Windows 10 Operating System Deployment process that uses both UEFI/ BIOS PXE-Booting, customized Task Sequences, PowerShell Scripting, and a single image. (Build time was significantly reduced from over 2 hours to 45 minutes with all current patching.) - Implemented a Monthly Windows Update Patching Cycle that results in over 98% success rates each month. - Administration of all backend SCCM tasks including Boundary and Boundary Group creation. SCCM upgrades, custom reports, and queries. • Restructured the existing Active Directory and Group Policy environment using Role-based groups.- Cleaned up all unnecessary Distribution/ Security Groups- Created an automated User Creation Process using PowerShell-based scripting. - Reorganized Group Policy to a more manageable state and removed all unnecessary policies. • Redesigned the entire Tablet build process used for Floor Traders. • Create Documentation using Atlassian Confluence.• Track Projects and Tickets using Jira. • Responsible for the administration of the Office 365 and Azure Active Directory environment.• Responsible for the administration of the Symantec Small Business Endpoint Protection Environment. • Provide Level III support to all end users, including C-Level and CBOE/ CME Floor Trader Support.

Westchester, Il, Us

Responsible for end-to-end management of client endpoints across the IAA enterprise. Includes over 180 branch offices and 3000+ endpoints. I am the lead engineer that architects and designs the Windows 10 Operating System images, software deployment strategy, and reporting of endpoints. Leads collaborative efforts between all Infrastructure teams and Support functions. Duties include:• Design and maintain workstation operating system images for end user end point devices including development, testing, documentation, and deployment.• Management and deployment of operating system and 3rd party software updates for end points.• Architecture of group policies applicable to workstation infrastructure.• Provide technical design leadership and support for designated end user technologies.• Lead in recommendations on complex issues to achieve long-term results and strategic objectives.• Administer and monitor activities related to software licensing and usage.• Assist in resolving tier 2 and 3 workstation support incidents.• Provide scheduled and ad hoc reporting related to computer inventory, health, and performance.• Participate in project related activities including hardware deployment/refreshes and software deployments.• Participate in providing 24x7 support in production systems as necessary.• Independently managing commitments and meeting all agreed upon deadlines.Current Projects:• Completed upgrade of SCCM 2012 to SCCM Current Branch• Completed a Windows 10 1703/ 1803 Upgrade on all Windows 10 endpoints. • Building out a Windows 10 1703/ 1803 base image and resulting Task Sequences for a better Operating System Deployment experience.

Fort Lauderdale, Fl, Us

SCCM Desktop EngineerI was a consultant to Insurance Auto Auctions to fill the role of a Desktop Engineer. I was responsible for testing Group Policy, SCCM Applications Packaging, Hyper-V Deployments and testing, PowerShell scripting among other duties. I was hired as a full-time employee in Feb, 2017.

Member of a small IT Operations team tasked with updating current infrastructure with the immediate goal of obtaining HITRUST certification. • Setup and maintained a SCCM 2012 environment.• Applies appropriate patches and upgrades to internal applications.• Supports all application infrastructure components (installation, configuration, maintenance).• Follows security guidelines with respect to user access and data protection.• Works in conjunction with software development lifecycle to meet goals and milestones.• Monitors and executes supporting batch processes for applications.• Develops scripting and automation to simplify and automate operations using PowerShell 3.0 and VisualCron.• Contributes to IT infrastructure projects, including documentation, component enhancements and migrations.

Chicago, Il, Us

Creates and deploys application packages for the desktop environment, maintains and creates task sequences for PC/VDI OS deployments, and generates custom queries. Can troubleshoot SCCM client install issues and software failures quickly using log filesAdministers the AD environment for the desktop side, including Lync, the RSA SecurID consoleCreates custom PowerShell scripts that automatically add custom user data to the Active Directory Object for use in reporting during the build processCreates Active Directory Audit reports using PowerShell for the IT compliance department.Uses BitLocker to encrypt all enterprise deployed Laptops. Create new user accounts and email addresses using Active Directory and Exchange Server. Generates SCSM Cube reports for managementAddresses all issues escalated by the Help Desk team. Creates documentation for SCSM Knowledgebase with step-by-step procedures to ensure all problems are resolved in an efficient and accurate manner.Key Contributions:Reduced PC build time by 50% using PowerShell and Configuration Manager to automate processes for the PC Build Team.Completed a User Password Change project for over 2000 user accounts 3 months earlier than expected and created a workflow for keeping all user account passwords up to date with 100% success rates. Consistently provide accurate reports to management to determine PC usage, incident metrics, and password compliance. Successfully enabled SCCM 2012’s Software Center as the main source of Software upgrades for end-users. Desktop Support Technician(2005 – 2010)Daily support of the Investment Management group consisting of traders, financial planners, partners, and administrative staff including application issues, hardware problems, operating system issues, and LAN/WAN/VPN network connectivity troubles in a Windows XP/ Windows 7 environment. Supported the financial trading applications: Bloomberg, FactSet, RealTick, and Reuters.

Windsor, Connecticut, Us

The sole Desktop Support Technician responsible for maintaining a user base of over 300 users. Job responibilities included setting up new computers for users, troubleshooting hardware and software issues, installing new software, and maintaining a knowledgebase for all support calls.Key Contributions:• Using SMS 2003, provided software installations and Service pack upgrades. • Maintained the Human Resource software and databases

Windsor, Connecticut, Us

Provided Level II phone support to online traders on Real Tick Trading software, where I worked on network connectivity issues, software installations, and general troubleshooting. Key Contributions:• Organized all technical aspects of the tradeshows that they attended, including booth design and layout, providing high speed Internet to all product vendors, as well as providing sales demonstrations, and providing a method to simulate market data during off hours. • Created Documentation for use by the Technical Support/ Marketing Teams for use in product demo's and support.

Randolph Afb, Tx, Us

I was a crew chief on KC-135E Refueling Tankers responsible for maintaining a mission-ready status on assigned aircraft. I started out as a reservist, working two days a month and two weeks throughout the year. At one point, I was a full time reservist working 8-5 Monday through Friday, in addition to my regular enlistment. Best job I ever had and I would still be a member if BRAC did not relocate the unit to southern Illinois. Primary duties included preflight and post flight inspections, general maintainance (which included, but was not limited to aircraft refueling before and after the mission, changing brakes and tires, ground crew during aircraft launch and return, towing aircraft, and field testing equipment), and aircraft record keeping - all within United States Air Force guidelines and technical orders. In addition to regularly being part of the maintainance crew that flew with the missions all over the United States and the world, I participated, with honor, in several Disaster Recovery exercises, Operational Readiness Exercises, and was deployed overseas in support of Operation Joint Endeavor, and locally for the illinois floods.

Chiyoda-Ku, Tokyo, Jp

Associate Of Applied Science, It Security Specialist

Certificate Of Completion, Course 10748 - Planning And Deploying System Center 2012 Configuration Manager

10961 - Automating Administration With Powershell 3.0

Course 10325 - Automating Administration With Powershell 2.0

Staff Sergeant / E5, Strategic Aircraft Maintenance Technician

Comptia A+ Certification, A+/ Pc Support Technician Certificate

Business Information Systems

Education record