•Active role in senior management team, engaging in direction setting and decision making for the overall strategic planning of the agency•Contributing member of the with senior management team to manage budget, discuss personnel matters, and other issues affecting the Agency as a whole•Leadership and mentorship of approximately 30 staff, including performance reviews, staff hiring, training, lead team meetings, etc.•Aligned & managed program area expenditures in accordance with the budgets in consultation with the financial dept. •Report to funders and board members•Partnered with contractors to develop better Information Management Systems

•Delivered task-based adult English language instruction for newcomers to Canada from a variety of backgrounds•Collaborated to create a wide range of level-appropriate tasks aligned with the CLBs (Canadian Language Benchmarks) •Enhance students’ knowledge of life in Canada using authentic and created materials

•Collaborated in running an online wiki for students living locally and internationally•Responded to questions and mentor students enrolled in the TWU Masters of Teaching English to Speakers of Other Languages program. •Reviewed students’ work for depth and accuracy, providing feedback and recommending adaptations when appropriate•Provided one-on-one coaching aimed at developing continual personal and professional development

•Met with company stakeholders and negotiated course design •Planned and developed tailored English training courses for a Myanmar International Airlines•Provided oral and written assessments to individual employees•Developed material and taught specialized courses: English for Cabin Crew, English for Aviation (cock-pit crew), English for Passenger Services Staff, English for Reception Staff

•Provided on-site business English instruction in one-on-one and group scenarios•Utilized and created a variety of materials to provide skill-integrating communicative activities •Instructed on business-related topics, including presentations, meetings, agreeing and disagreeing, opinions, negotiations, etc.