Matthew Dixon Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Australia

My role was to effectively manage incoming complaints, work with the relevant departments to investigate and respond to guests, preventing any reputational damage or escalation of complaints, ensuring corrective action is taken. Key Areas of Responsibility:- Effectively manage, investigate and respond to all complaints received by the CEO and Executive.

Brisbane, Australia

To motivate, support, coach and supervise a group of approximately 16 Guest Relations Coordinators whilst improving Virgin Blue processes and practices.Key Areas of Responsibility:- Encourage and foster a supportive team-oriented environment with feedback and encouragement- Handle and resolve any escalated calls or guest complaints- Provide direction and.

Brisbane, Australia

Demonstrate customer service excellence by taking reservation enquiries and ensuring the guests’ travel went smoothly, resulting in sales, customer loyalty and enhancing the public profile of Virgin Blue Key Areas of Responsibility:- Deliver superior service to ensure an exceptional customer experience- Procedural compliance- Schedule Adherence- Process &.

Brisbane, Australia

Key Areas of Responsibility:- Assist customers with transfers | Provide bank product information