Matt Driver Email & Phone Number

Uk

• Transformed the existing WAN (MPLS & Internet) to a new resilient SD WAN platform along with a new managed firewall solution.• Transformed the existing server estate to new Hyper Converged Infrastructure, which operated to the latest Microsoft and VMware versions.• Provisioned the disaster recovery platform for the main data centre.• Provisioned connectivity to AWS• Installed a new WiFi solution to the entire estate.• Collapsed the existing disparate domain estate to a single platform.• Transformed the existing flat LAN estate to a new platform employing VLANs• Engaged throughout the entire lifecycle including; producing requirements, supplier engagement, building multiple iterations of the business case, choosing suppliers, negotiating contracts including commercial terms, producing project plans, building the delivery team, establishing program governance, tracking deliverables/performance, managing business change, introduction to service, providing early life support, and migration of services onto the new platforms.• Opened 2 new warehouses, 3 offices and migrated 2 business operations and support departments to new locations.• Migrated a subsidiary company's data centre to a new location.• Transitioned the entire mobile estate to a new vendor.

Uk Wide

• Transitioned all network services to a new Vendor within seven weeks of contract signature• Performed network upgrade to WAN & LAN infrastructure across 60+ sites.• Transitioned existing mobile estate to a new Vendor encompassing over 3000 mobile devices.• Transformed and virtualised the existing Contact Centre estate of 6 sites.• Transformed the existing Desktop & Laptop estate from Windows XP to Windows 7, circa 2800 users across 60+ sites.• Acted as Vendor Service Manager throughout the Transition & Transformation activities.

London, United Kingdom

• Line of Business Service Manager responsible for a suite of critical services.• Support in recent significant transformation change for all aspects of IT Delivery (Network, Infrastructure & Application)• Developed Availability Plan format and content in support of critical applications and services.• Heavy involvement in all key processes (Incident, Major Incident, Change, Release & Vendor)• Interface and development of Offshore Service Management & Technology Teams.• Extremely fast paced / high pressure working environment with very aggressive time to market initiatives.• Support of significant Online presence with demanding availability requirements.• Responsible for the Service Introduction of numerous projects into live.

London & Cambridge

• Greenfield opportunity in terms of Service Management (Policies & Processes) & Technology (Network, Infrastructure & Applications).• Establishing relationships into WorldPay Business stakeholders• Ensure Service Catalogue was fully documented.• Establishing relationships with Vendors and aligning Vendor Management disciplines with them.• Producing Service Improvement Plans.• Provided significant input into Business SLAs in support of Technology into Worldpay Business.• Reviewed and edited various Policy, SLA & Contractual documentation.• Managing Service Restoration Management Team, including; Incident, Major Incident, Problem, KnowledgeManagement & Service Desk.• Present Daily Service Status to Worldpay Technology & Business Execs.

London, United Kingdom

• Network based Voice and Data contract supporting over 2,500 locations, including Data Centres, Head Offices & Stores.• Focused on establishing the delivery of world class service and delivery to Lloyds Banking Group (Outsourced Contract)• Leadership of Production Service Management function, Vendors (Including off shore) and Support Teams (Based in UK, Europe & USA)• Supplier and vendor management, driving optimal performance via service performance & KPIs and ensuring reviews were forward looking.• Monitor service operational performance, systems capacity, SLAs, OLAs and KPI metrics• Ensuring all contractual SLAs were achieved as a minimum, with the emphasis on exceeding.• Chaired monthly Service Performance Board with Client.• Managed daily service call with the IBM Helpdesk, Technical Support & key Vendors.• Developed daily suite of Service status reports to support pro active Service Level M• Chaired monthly Vendor Service Management meetings.• Instigated and tracked Service Improvement Plans for the Client and with Vendors.• Provided leadership & guidance to Problem Management Team• Designed and produced a monthly balanced scorecard system which detailed every facet of service delivery, CRM & other metrics.• Provided daily support and guidance to the Service Desk, Technical Support desk and Level 3 Team.• Provided in and out of hours Major Incident Management function.• Chaired & advised monthly Capacity Management meeting.• Acted as joint change approver for internal IBM account changes.

London, Heathrow & Manchester

Senior Service Delivery Manager for Lloyds TSB (Retail Banking), Marks & Spencers (Retail) & GUS (Great Universal Stores). Account Manager for Marks & Spencers

London, United Kingdom

Successfully completed apprenticeship and became a Technical Officer.