At Kolleno, we believe that no business should be held back by late payments and manual cash collection processes. We help businesses recover outstanding receivables faster, thereby putting cash back into the bank account to finance operations and growth.In our first 18 months of operation, Kolleno expanded the client base across 3 continents (Europe, North America and Africa) to serve multiple industries, including, but not limited to, the legal, professional and facilities management sectors.Customers who use Kolleno:- Recover outstanding receivables 5x faster and reduce DSO by 60%.- Save a minimum of 16 hours per week by automating admin tasks- Increase client engagement rate by 80%

Scaling the business. Responsible for new clients, partnerships, member satisfaction, retention, growth and expansion, customer support and education. Building out the infrastructure internally for efficiency and automation. Converting our trialists and upgrading our member plans to fast track success. Building, growing and maintaining our member relationships. Creating daily content for our community, members and prospects. Documenting customer feedback and relaying that to the developers to improve the product. Creating case studies and marketing material from customers plus online reviews. Land and expand for new business abroad.

Day to day running of the business. Building a more advanced internal structure for success and expansion. Building, growing and maintaining our member relationships. Content, education, partnerships and finances. Expanding our GTM strategy and improving our product and how we're viewed. Land and expand for new business abroad.

Keeping our members happy. I'm responsible for all members being welcomed, helped and educated. Making them feel at home is essential in our Clarity Community. Community growth and expansion is key. Building new member relationships, exploring growth partnerships and coordinating member events, whether it's online or in person. Product development and business expansion. Customer support, content creation and product expansion.

Responsible for business growth, new customer acquisition, customer training and customer retention. Scaling the business, promoting the business at events, growth partnerships and providing demos to potential customers. Expanding on industry connections and finding growth partners.

Helping new and existing customers use the power of PI to enhance their business. Providing individual and team trainings and content. Webinar presentations and writing online documents to enhance the team and customer knowledge base. Creating industry connections to partner with and grow the customer base. Sharing knowledge of past and present roles to improve the business and teams skills.Sharing my existing knowledge of the accounting industry and Xero to upswell during sales calls and assisting the team with closing deals.Being able to work remotely, unsupervised has strengthened my time and calendar management skills to accommodate a high workload of customer meetings.

Creating connections with existing and new customers to expand Xero within their business. Transitioning legacy practices to cloud through data migrations and team trainings. Teaching practices and staff to use Xero Blue, particularly reporting and Xero Practice Manager implementation and training. Created business wide and external resource documents to share with customers to improve knowledge. Ran weekly educational customer webinars around creating personalised reports and getting the most out of XPM.

As a client manager I was responsible for completing a wide range of customer accounts, lodging personal and company tax returns with monthly and quarterly IAS/BAS statements. Liaising with clients on the phone and via emails to organise client meetings and complete work in a timely fashion.