Matt Gross Email & Phone Number

Indiana, United States

Indianapolis, Indiana, United States

Accomplishments: • Turned around company profitability from bottom of the pack, “34th operating companies” to the top 5, and gross profit from 38% to 50% over a 6-month period. increased the margin on all our quoted work to fit what the market would bear. • Converted largest customer from profit loss to profitable. • Established a tracking process for customer quoting and customer approvals. • Recognize each team member’s strengths and weaknesses and assigned them to the right position that best fits both employee and company. • Assist in building our apprenticeship program.Essential Functions:• Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluation performance, and supervising work assignments. • Coach and motivate technicians to work at their maximum productivity: coach, train and develop technicians to increase work and sales skills. • Developed strong customer relationships to continuously improve customer satisfaction and maintain a positive influence.• Managed and conducted annual performance appraisals. Continuously improved employee engagement though rewards and correction. Addressed employee complaints and resolved problems as needed. Grow, retain, and develop employees. • Lead the direction and coordination of the department, including establishing and implementing short- and long-term goals, objectives, policies, and operating procedures. Design, establish, and maintain an organizational structure and staffing to effectively accomplish the department's goals and objectives.• Maintained the department P&L and provided input on departmental forecasting and budgeting. • Pricing customer quotes, maintaining customer records, manage weekly reports, review invoicing for payment approval and billing to customers, review purchase orders for propose of purchasing and pricing.• Ensure customer satisfaction.

Indianapolis, Indiana

Indianapolis, Indiana Area

Job Description: ARS/Rescue Rooter is a national leader in the home services industry. Leader who is able to Motivate, Train and Lead a Service Team to success! Skilled Manager who oversees the installation of residential and light commercial HVAC systems.Proven track record with Management experience in the HVAC industry.In this highly visible role, this individual will be responsible for driving service for our residential and light commercial HVAC operations. You must be able to evaluate, analyze, and monitor our market area to ensure our service team is meeting objectives and goals.Essential Functions:Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluation performance, and supervising work assignments. Coach and motivate technicians to work at their maximum productivity: coach, train and develop technicians to increase work and sales skills. Provide technical support to the filed via radio, telephone, and/or at job sites. Review and audit technician paperwork daily; ensure that all equipment is in proper operation condition, to include maintaining high quality appearance of vans and equipment. Oversee the dispatch function for our HVAC Service Technicians to ensure the appropriate technician is selected based on customer needs. Resolve customer issues and complaints to ensure customer satisfaction. Conduct site surveys.

Administrative responsibilities include: Pricing customer quotes, maintaining customer records, manage weekly reports, review invoicing for payment approval and billing to customers, and review purchase orders for propose of purchasing and pricing; Responsible for budgets and forecasting of revenue and bottom line accountability. Management responsibilities include: Responsible for service team of 20+ tech’s, and office supporting staff. Responsible for hiring qualified team members and for recruiting and development of team members. Responsible for employee corrective action and termination if necessary. Evaluate and perform annual reviews with staff. Responsible for Managing Customer relationships.Technical responsibilities include: Providing direction and technical support to HVAC Service Technicians and ensuring technicians receive on going technical development.

Carmel, Indiana

GENERAL SUMMARY: The Program Manager serves as the main point of communication between the assigned customer, Operations and Sales. They are responsible for P&L for the assigned team, and responsible for the overall management of incoming service and installation requests. Administers overall operational management and accountability to all projects and service for the assigned account. The operational delivery for the account support team, while identifying further opportunities for sales within the account.SUPERVISORY RESPONSIBILITIES: • Responsible for the overall direction and coordination of the assigned Department, including establishing and implementing short- and long-range goals, objectives, policies, and operating procedures• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; prepare and deliver employee evaluations as required• Responsible for the growth, retention and overall development of the assigned employee group• Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws • Design, establish, and maintain an organizational structure and staffing to effectively accomplish the department's goals and objectives• Overseeing employees and discussing progress of work, resolving problems, and ensuring that standards for quality and quantity of work are met• Adjusting hours of work, priorities, and staff assignments to ensure efficient operation• Manage expenditures within predetermined budget• Document employee situations for personnel records• Provide input on departmental forecasting and budgeting as required

Administrative responsibilities include: pricing service contracts, maintaining customer records including contract documents, manage weekly customer reports, review invoicing for payment approval and billing to customers, and review purchase orders for propose of purchasing and pricing; Responsible for budgets and forecasting for revenue of more than 9 million. Responsible for collections; Inform the customer of the condition of their HVAC fleet of more than 2,000 units.Employee management responsibilities include: Responsible for local service team of 8-12 tech’s, dispatcher, billing administrator. Responsible for 30 remote tech’s all across the USA, dispatcher, billing administrator. Responsible for Companies largest National Account Customer. Responsible for recruiting and hiring qualified service technicians and office support, employee corrective action and termination if necessary, and coordinate annual employee review process. Responsible for 3 separate P&L’s.Technical responsibilities include: providing technical support to HVAC Service Technicians and ensuring technicians receive on going technical training. Accomplishments • Responsible for increasing department revenue from $950,000 in 2003 to $6.6 million in 2008 while providing accurate and timely customer service with integrity.• Grew department from 3 Remote HVAC Service Technicians in 2003 to 30 while maintaining, 45% GM.• Account Manager for a multi-million dollar Customer, for 10 years and successfully reduced their spend rate on repair cost for 9 years running while maintaining profitability for department. • Accu-Temp gross margin was increased by more than 10% within a year (June 2011 – Jan 2012) under my management.