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Matt Hay is listed as User Experience Research | UX Design Leader at JPMorgan Chase & Co., a with 286575 employees, based in Mundelein, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Matt Hay.
Matt Hay previously worked as Executive Director, UX Research-Private Bank at Jpmorgan Chase & Co. and UX Manager at Clearcover. Matt Hay holds M.A., Human Factors from California State University-Northridge.
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With over 10 years of experience in the UX field, I am a passionate and driven leader who strives to create user-centric and impactful solutions for complex and diverse challenges. My mission is to leverage research and data to inform and inspire design decisions that enhance the experience and satisfaction of customers and stakeholders. As the Executive Director of UX Research for the Private Bank org at JPMorgan Chase, I lead a new cross-product UX research team that focuses on end-to-end user journeys and the service design of the experience across all users.In my current role, I partner with product and design leaders to prioritize, plan, and lead the execution of research from discovery to evaluative stages. I also collaborate with cross-functional teams, including engineering, business, and marketing, to communicate and advocate for the user needs and insights. Some of the projects that I have been involved in include improving the digital onboarding process, optimizing the web and mobile platforms, and enhancing the agent and advisor tools. I have also contributed to the development and adoption of the UX research best practices, standards, and tools within the organization. I leverage my skills in journey mapping, user experience design, and user experience to deliver innovative and effective solutions that align with the business goals and vision.
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• Created a new cross-product UX Research team for the Private Bank org • Leader of a user journey research team focused on end-to-end user journeys and the Service Design of the experience across all users• Partnered with Product and Design leaders to prioritize, plan, and lead the execution of research from Discovery to Evaluative stages
United States
• Managed the multi-disciplined UX team - Including Product Designers, Researchers, and Content• Lead UX representative across the consumer and agent experience, including web quote flow, mobile app, and claims products• Led human-centered design thinking workshops for Agile scrum teams• Improved conversion and adoption rates for Quote and Claim Filing flows
Northbrook, Il
• Managed a large multi-disciplinary UX team within the Claims organization including Product Design, Research, Visual Design, Content, and Front End Engineering Roles• Partnered with Product and Technology across Agile XP product teams that include mobile apps, legacy tools, responsive websites, and internal expert tools to prioritize work and align UX resources• Leveraged research and data to deliver product solutions that improved efficiency, increased digital adoption rates, and lowered operation costs• Led the creation of a design library that reduced time to launch products
Northbrook, Illinois
Manage a small team of researchers across multiple areasPlan and coordinate research efforts at various points of the product life cycleConduct work intake planning and handle staffing needs
Northbrook, Il
Conducted various kinds of research spanning from Discovery to Evaluative stages, including, but not limited to, usability testing, in-depth interviews, and contextual inquiries.
Lincolnshire, Il
•Leading usability consultant and tester for various projects that include web pages, transactions, mobile website, and Android/iPhone applications.•Schedule, construct, and execute weekly usability testing and debrief the product team with outcomes and rationale of why outcomes occurred along with recommendations to improve the product.•Serve as a usability and user experience consult for product development and the overall user experience approach.
At the SERL I worked with NASA Ames to run usability studies and help analyze and code data. We developed our own usability testing for websites and devices.
Analyzing the Student Portal at CSUN for the Information Technology department to help create a new student portal with better usability and less clutter. I run studies with users to get their feedback on the current portal and create prototypes of potential portal designs. I also assist in the creation of the information architecture in order to better categorize the vast amount of information given on the website.
Other employees you can reach at jpmorganchase.com. View company contacts for 286575 employees →
Prarthna Sahu
Colleague at Jpmorgan Chase & Co.Pune/Pimpri-Chinchwad Area, India
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Sebastián Medrano
Colleague at Jpmorgan Chase & Co.Argentina
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Adrian Azucena
Colleague at Jpmorgan Chase & Co.Philippines
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Mark Pomeroy
Colleague at Jpmorgan Chase & Co.Delaware, Ohio, United States
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David F.
Colleague at Jpmorgan Chase & Co.San Jose, California, United States
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Jayesh Vadher
Colleague at Jpmorgan Chase & Co.Mumbai, Maharashtra, India
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Bharath Kumar Ramineni
Colleague at Jpmorgan Chase & Co.Hyderabad, Telangana, India
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Tina Vass
Colleague at Jpmorgan Chase & Co.Clayton, Delaware, United States
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Daisy Vasquez
Colleague at Jpmorgan Chase & Co.San Antonio, Texas, United States
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Duane Baldwin
Colleague at Jpmorgan Chase & Co.Columbus, Ohio, United States
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Activities and Societies: HFESI earned my Masters in Human Factors. The focus of my thesis research was analyzing the interaction between.
Quick answers generated from the profile data available on this page.
Matt Hay works for JPMorgan Chase & Co..
Matt Hay is listed as User Experience Research | UX Design Leader at JPMorgan Chase & Co..
Matt Hay is based in Mundelein, Illinois, United States while working with JPMorgan Chase & Co..
Matt Hay has worked for Jpmorgan Chase & Co., Clearcover, Allstate, Aon Hewitt, and Systems Engineering Research Labortaory.
Matt Hay's colleagues at JPMorgan Chase & Co. include Prarthna Sahu, Sebastián Medrano, Adrian Azucena, Mark Pomeroy, and David F..
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Matt Hay holds M.A., Human Factors from California State University-Northridge.
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