Assist prospective Active Duty and Veteran student populations through the enrollment process. Guide online students in making well-informed decisions about education, providing ongoing support to ensure retention. Recognized in the Top 1% in online student enrollments for 2016.Promoted to Level III Student Counselor; exceeded key performance indicator (KPI) Increased lead generation through customer referrals; successfully converted 60% of inbound calls to enrollments.

Advised military families on undergraduate and graduate programs in Humanities and Social Science. Explored degree placement to focus on career goals. Leveraged military background to advise students on financial aid and benefits. Maintained a 95% retention rate of students enrolled and managed an IS3 lead database of 8000+ leads.

Provided leadership of aircraft operations, including supervising a team of 4 Junior Airmen responsible for executing aircraft maintenance procedures. Coordinated and led logistical operations, including inventory management, cycle counts, materials management, resource management and quality control (QC). Documented and tracked all equipment, parts and aircraft inventory levels for accurate monitoring and accountability. Maintained accurate and detailed aircraft records that aligned with military regulations and standards. Held full accountability for the readiness of $26M F-16C/D aircraft, leading teams through QC and safety inspections to ensure optimal and safe operations. Coordinated maintenance projects, leading team members in determining parts and materials required, conducting initial inspections, planning repairs tasks and monitoring QC. Documented and identified maintenance support requirements for squadron operations and aircraft readiness; input all related information and activities performed in appropriate database to support data management goals.

Coordinated and delivered Algebra and History class content that aligned with established curriculum standards. Developed and implemented innovative instruction programs to assist students in understanding class material.