• Managed a team of 30 NOC technicians across 3 shifts. • Coordinated coverage for a 24/7/365 environment, ensuring that the network infrastructure was running effectively at all times.• Created and revised knowledge articles to clearly detail troubleshooting procedures and outage restoration steps.• Supported new customer networks by assisting in implementation of monitoring and documenting troubleshooting procedures / escalation steps. • Reported metrics for the performance of the NOC and individual NOC technicians.• Revised and coordinated training and cross training opportunities for NOC technicians. • Tasked with supporting and maintaining multiple LAN/WANs, as well as with supporting a network infrastructure consisting of Cisco, Juniper, and Brocade network devices.• Worked closely with responsible users and sites to resolve network incidents.• Monitored, troubleshot, and resolved connectivity problems on WAN/LAN.• Monitored WAN/LAN using tools including HP Openview, HP NNM, and HP OML.• Analyzed network performance and tracked data, voice, and video circuits.• Provided technical expertise for performance and configuration of the global networks and systems.• Responsible for monitoring, tracking and evaluating global Information Technology Infrastructure incidents using HP Service Manager 9.

• Performed deep inspection and identification of TCP/IP traffic streams of interest• Evaluated and profiled various Network Management Systems to positively identify network traffic fingerprints of these applications.• Provided feedback and suggestions for improvements to various tools and systems.• Collaborated with team members and other offices to better understand mission needs.

• Tasked with supporting and maintaining multiple LAN/WANs, as well as with supporting a network infrastructure consisting of Cisco, Juniper, and Brocade network devices.• Worked closely with responsible users and sites to resolve network incidents.• Monitored, troubleshot, and resolved connectivity problems on WAN/LAN.• Monitored WAN/LAN using tools including HP Openview, HP NNM, and HP OML.• Analyzed network performance and tracked data, voice, and video circuits.• Provided technical expertise for performance and configuration of the global networks and systems.• Responsible for monitoring, tracking and evaluating global Information Technology Infrastructure incidents using HP Service Manager 7.

• Updated and maintained IP address/subnet database using VitalQIP.• Allocated subnets to customer based on location, need, and growth potential.• Monitored for valid subnet use and saturation, reclaimed unused address space.• Documented and tracked use of private and public addresses throughout the enterprise.• Created documentation detailing processes and procedures in order to support IP address management team.

• Supported and maintained multiple LAN/WANs• Assisted in planning new networks and scheduling upgrades• Installed and configured network routers, switches, firewalls, VPN equipment, and remote console access devices• Installed new hardware, upgraded/patched/maintained IOS, as well as configured and maintained Cisco switches and routers• Supported remote site access using WAN MPLS connections and IPSEC VPNs over GRE Tunnels• Assisted in the implementation and configuration of data center Cisco 6509 VSS chassis to provide greater availability and performance to data center switches and servers• Configured Cisco Routers, L2/L3 Switches, and Enterasys L2/L3 Switches for use in production networks• Managed wireless APs and performed site surveys to maintain availability and increase the security of wireless networks• Saved network resources by monitoring switches for unused connections and reclaiming/consolidating switchports• Played a role in migrating WAN to MPLS network; helped to create and review configurations for edge hardware as well as implement MPLS connections• Supported migration of remote sites to MPLS network• Constantly monitored network usage, availability, and quality• Constantly upgraded software and firmware on network resources• Helped to organize and maintain MDF/IDFs and Data Center• Tested and reviewed potential hardware configurations in a lab environment before implementing them into the production network.• Maintained security and filtered traffic using access-lists and redistribute lists• Created, updated, and maintained documentation (spreadsheets, Visios, etc.) as needed• Created and ran test case scenarios for troubleshooting issues and new hardware implementation• Supported the Help Desk and end-users by troubleshooting network connectivity issues