Matt Howell Email & Phone Number

Hampton Township, Pa, Us

Cranberry Township, Pa

Develop partnerships with churches, schools and other organizations to increase the number of children being mentored through Family Guidance.Establish metrics and goals for program evaluation (and to humbly brag on the good work of our team!)Increase the number of volunteer mentors to guide and care for children in under-served neighborhoods.

Pittsburgh, Pa

★ Entirely responsible for centralized technology strategy, solutions, and support for 150+ employees and volunteers.★ Developed and implemented the CCO’s first-ever strategic plan for technology.★ Successfully streamlined a disorganized system for data collection and storage. Reduced data collection duplication by creating a system that led to a more then 50% reduction in the number of collection methods in place without any reduction in service to the organization.★ Quickly reorganized our IT department workflow from office-based to remote employees during the pandemic, including a new videoconferencing plan.★ Project Manager for multiple projects, including developing systems and standardized methodology to strengthen the security processes in place for our CRM system. Other projects included researching, writing, and implementing the organization’s first Technology Governance policy for all employees; designing and implementing a systematic approach to computer hardware purchases; establishing a process for purchasing software that reduced costs and avoided duplication of purchases; and implementing an electronic document signature process that reduced contract signing turnaround from 2 weeks to less than 48 hours.

Pittsburgh, Pennsylvania, United States

★ Served in a key role training staff members for campus ministry at colleges and universities throughout the United States.★ Directed a 2-year training program for new staff members focused on campus ministry and professional development.★ Identified program gaps and opportunities for improvement in training development and delivery.★ Delivered comprehensive learning modules that included self-understanding, time management, self-management, strategic plan development, theology and doctrine, and professionalism in work practices.

★ Combined knowledge management, training, program development, and project management expertise to design a comprehensive leadership development process for both current and emerging leaders.★ Directed the complete redesign and redeployment of an expansive 2-year onboarding program, maximizing program success through increased satisfaction for new employees and the onboarding staff.★ Planned, developed, and implemented multiple on-site annual training events to maintain employee motivation and implement industry best practices into all development programs.★ Led company-wide training programs for staff members, accommodating disparate learning preferences and challenges to create an effective training environment.★ Collaborated with cross-functional stakeholders to identify and develop the next-generation leadership, developing a competency list, interviewing staff and leaders to identify skill sets required for growing and managing the organization.

Pittsburgh, Pennsylvania, United States

★ Responsible for planning and implementing a sound and timely Knowledge Management program for the Computing Services Help Center.★ Designed structure and workflow for capturing, recording, and re-using technical information For both technical support and employee training.★ Developed and implemented a training program for all Help Center employees in the Knowledge Management process.★ Oversaw a quality assurance program to ensure documentation remained accurate and up to date.

Pittsburgh, Pennsylvania, United States

★ Identified tools and industry developments to create a training program for Carnegie Mellon’s faculty and staff, delivering engaging and relevant material through classroom and online training opportunities.★ Assisted in developing marketing strategies and materials to enhance departmental visibility.★ Redesigned and simplified the registration process to reduce barriers to participation in training programs.

Pittsburgh, Pennsylvania, United States

★ Managed the day-to-day operations of the Computing Services Help Center, providing technical support services to 16,000+ customers.★ Simplified support processes for all customers while managing a student staff of 15 to 20 consultants to identify customer issues and develop/implement sound solutions that fostered uninterrupted university operations.★ Responsible for researching difficult requests, developing solutions, and implementing staff training on those solutions.★ Administrative duties included hiring and training of student employees, weekly scheduling, service oversight, and statistical evaluations of our services.★ Maintained a superior 96% customer satisfaction rating, assessed through implementing a service assessment project to identify opportunities for improvement.

Responsible for media relations and publicity efforts for the Athletics Department. Developed publications and historical records. Directed a staff of 5-15 student employees, including training and coaching.

Master Of Science (M.S.), Public Management, Focus On Leadership & Training In Higher Education

Bachelor Of Arts (B.A.), Broadcast Management, Marketing Minor. Magna Cum Laude