I guide UX and service design initiatives by creating user-centric solutions that align with business goals, employing data-driven insights to enhance digital experiences across platforms. I integrate inclusive design principles and collaborate with cross-functional teams to deliver cohesive, accessible services. My approach combines strategic planning with hands-on implementation, ensuring innovative, engaging, and user-friendly outcomes.

Led a cross-functional team of Product Designers and Developers to deliver business applications leveraging automation to support our IT Knowledge Management teams and comply with corporate Federated Learning Model requirements resulting in a cost and risk reduction to the company of $16.8M/yr in work hours saved and ADA penalties and fines avoided.Managed design and MVP deployment of a gamified Talent Share responsive web application and led development of a cross-team work intake process to assess, research, and prioritize work for technology teams serving 6k+ employees.Using principles of design thinking to create and implement impactful content for technologists.Driving successful teams by creating a culture of psychological safety, curiosity, and collaboration to delivery empathy-led experiences that surprise and delight users.

WalkMe Product Manager + Designer. Managed end-to-end product launch and support. Led design, prioritized features, and participated in contract negotiations impacted 30k+ employees on a $50M+ IT initiative. Achieved a 32% accelerated user adoption rate, significantly contributing to meeting KPIs.

Managed projects related to the client experience for 3 branches, representing the voice of the customer by identifying user pain points and leading solution implementations that resulted in a 21% improvement in client satisfaction scores.

I'm a financial architect. I work with 7-8 figure entrepreneurs to create financial blueprints in alignment with their goals, to achieve an outcome that is important to them, in a way that is as smart, efficient, and tax-favored as possible.