Matt Jacobs Email & Phone Number

Provide troubleshooting and repair services to local and network printersProvide accurate and timely logging of problems and resolutions  Utilize analytical skills to coordinate and track machine moves, removals, and new machine installationsAct as a liaison between customers and external support staff to ensure accurate problem interpretationField questions and educate staff regarding usage of equipment to ensure client satisfactionManage printer supply orders and deliveriesOversaw successful migration to QBSI management of Virginia Mason printer network (2017)

Troubleshot and repaired printers, copiers, and fax machines in the greater Seattle area Autonomously managed and scheduled high volumes of service calls over a wide service area Worked with supply and sales teams to address needs of customers

Resolved escalations of customer service issues with empathy and tactDocumented asset protection incidents, liability/workers compensation reports, and cashier performanceActed as a liaison to corporate tech support during upgrades and troubleshooting of PCs, cash registers, and phones