Matt Joch Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

-Achieves client retention and renewal goals; ensures efficient contract delivery via administration of annuity contracts and engagement of internal and external customers-Work cross-functionally with internal stakeholders to initiate purchase orders, assist in dispatching, and track invoices to ensure top contract performance -Standardized operations in.

Seattle, Washington, United States

-Actively managed weekly EDI orders with key vendors to deliver optimal order fill rates during heavy supply chain constraints -Coordinated with customers and internal stakeholders to deliver best-in-class service and drive sales with key customers

Greater Seattle Area

-Coordinate with sales managers to analyze, maintain, and improve sales and reporting for key outdoor specialty accounts-Created SOP for Closeout Form generation resulting in more consistent reporting and increased accuracy of ATS improving our customers buying experience and reducing obsolete inventory on hand by 25% YTD-Proactively create sales reports.

Greater Seattle Area

-Implemented Canadian Repair Shop SOP, which reduced our response times to less than 72 hours and increased replacement parts sales-Created Salesforce SOP's processes to help reduce initial response time from over 120 days to under 30 in collaboration with the Salesforce Implementation team Identified

Jackson Wyoming

-Managed a staff of 7-10 employees-Directed floor operations including positive customer interaction, proper inventory levels, merchandising, and promoting sales-Interviewed, hired, and trained new employees and provided ongoing performance feedback