Matt Kivett Email and Phone Number
Matt Kivett work email
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Matt Kivett personal email
I am a Software Services Operations Leader skilled at growing and transforming services organizations leveraging vast experience in operations, advisory services, global support, onboarding, services delivery, and training. Start-up and large corporate experience.My Areas of Expertise:★ Building High-Performing Teams and Centers of Excellence★ Employee Development★ Capacity Modeling★ Change Management and Operational Improvement★ Post-Merger Integrations★ Data Analytics and Forecasting★ Service Methodology Design★ CRM/Business Operations Software ExpertiseWhen I am not working, you can find me running kids around to various activities, hitting a ping pong/tennis/pickleball, reading to grow, or training for my next race.Growing and developing a diverse services team, optimizing your time to value, reducing project delivery times and improving customer satisfaction can be challenging. With me leading your team, you can be assured I will help your team accomplish these goals with transparency and integrity all while helping keep team morale high!Want to learn more about what I do? Have any advice on leading a services team? Spartan training tips?Feel free to send me an email at kivett.matt@gmail.com and let’s chat.
Agencybloc
View- Website:
- agencybloc.com
- Employees:
- 44
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Director Of Professional ServicesAgencybloc Sep 2024 - PresentIndianapolis, Indiana, United States
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Practice Director, Advisory ServicesUkg (Ultimate Kronos Group) Jun 2022 - Sep 2024Led the Global Center of Excellence (COE) team responsible for enhancing customer implementation satisfaction and reducing billable effort. Built and scaled this high-performing team, with a focus on continuous improvement and career pathing. Leveraged strong strategic planning, capacity planning, and project management skills, to design and implement value-based solutions in support of global consultants. -
Practice Director, Center Of ExcellenceKronos Apr 2019 - Jun 2022Indianapolis, Indiana AreaAsked to build from scratch a COE team of product experts and define a charter to drive down delivery time to value, time to revenue, customer satisfaction, and service delivery margins. -
Consulting Practice DirectorKronos Oct 2016 - Mar 2019Indianapolis, Indiana AreaSelected as one of three managers across the delivery team of 1500 EEs to lead the implementation of a new product Kronos was developing and successfully deliver the first 80 customers within the Manufacturing, Services & Distribution verticals. Maintained implementation model project timeline, tracked bugs, communicated with product managers, and was a product tester for engineering.
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Consulting Practice ManagerKronos Incorporated Aug 2015 - Sep 2016Indianapolis, Indiana, United StatesManaged a team of 16 Project Managers and Application Consultants implementing a product solution for Enterprise and SAAS SMB customers. Reported on financial results, trend analysis, and business metrics. Encouraged cross-vertical partnerships and collaboration with services and sales departments.
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Vp Client ServicesSolstice Medical Oct 2014 - Jul 2015For this startup of 15 EEs, designed and ran the entire services department including customer implementation, support, and sales support. Engaged and built relationships with key customers. Regularly presented to Board and VCs.
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Consulting Practice ManagerKronos May 2014 - Oct 2014Recruited to support and scale the team responsible for the implementation of UKG Ready product delivery resources. Managed 30 employees including Project Managers, Application Consultants, Subject Matter Experts, and Integration Consultants. Was the Executive Sponsor for large customer accounts; traveled onsite to maintain customer relationships.
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Manager Professional ServicesBlackbaud Jan 2013 - May 2014Managed all service teams (7) across a product line, managed P&L, held accountable for EBIT metrics, held accountable for customer satisfaction metrics -
Manager Tech Services - SaasBlackbaud Jan 2011 - Jan 2013Indianapolis, Indiana AreaResponsible for overseeing 3 separate departments of technical teams ranging from service installations to database conversions.
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Manager Of ConversionsEtapestry May 2008 - Jan 2011I currently manage 8 full time employees, 6 interns, and 4 contracted employees with varying levels of tasks/responsibilities.
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Java DeveloperEtapestry Jun 2004 - Jan 2011In addition to managing a team of java developers and Application Specialists, I also have consistently written Java development code for 5 years now with eTapestry.
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Project ManagerEtapestry May 2007 - May 2008Completed implementations to get non-profit organizations up and running within the eTapestry product.
Matt Kivett Education Details
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Software Development, Software Project Management, Biomedical Engineering
Frequently Asked Questions about Matt Kivett
What company does Matt Kivett work for?
Matt Kivett works for Agencybloc
What is Matt Kivett's role at the current company?
Matt Kivett's current role is Software Services Leader | Tech Industry Enthusiast | Optimizing Services Delivery | Spartan Races | Table Tennis Guru | Passionate Learner.
What is Matt Kivett's email address?
Matt Kivett's email address is ma****@****loc.com
What schools did Matt Kivett attend?
Matt Kivett attended Rose-Hulman Institute Of Technology.
Who are Matt Kivett's colleagues?
Matt Kivett's colleagues are Allison Babberl, Isaac Morlan, Jacob Bolton, Brett Petersen, Anirudh Prayaga, Neal Price, Ryan Carman.
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Matt Kivett
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